IT Outsourcing News | Nearshore Americas
IT Outsourcing & BPO Outsourcing News & Expert Commentary from Latin America
IT Outsourcing & BPO Outsourcing News & Expert Commentary from Latin America
Who needs a limo? Mujica drives an ’87 Beetle
By Pat Antuña Yarza
While Uruguay has garnered attention for its potential as an IT hub, its high percentage of people with broadband access and its relative affluence compared to its nearest neighbors, in recent years the country was frequently overshadowed by Brazil, Mexico and other Latin American countries. Read More »
Beatriz Peralta, a Director for Sykes El Salvador
By Loren Moss
To the outside world, call center sourcing is one of the most visible among BPO activities. Contrary to back-office processing or F&A, call centers usually directly engage the public in sales or customer service roles. Along with this comes unique stresses – not just from dealing in a problem-solving role with customers who at times can be quite infuriated, but also from representing the client’s reputation and bottom-line. Read More »
DepPue at Inaka: Specializing in U.S. startups.
By Jon Tonti
Whether you are looking to build a proprietary consumer-facing mobile app or give employees access to enterprise application tools via a mobile business application, chances are ROI can be more attractive with the right nearshore mobile development partner. Although mobile development skill is not ubiquitous in LatAm by any means, pockets of mobile development maturity in Latin America are more than evident. With the release of iOS 7’s local search dynamic, there is more opportunity for more players in the space. Read More »
CIO.com published findings of the study without rigorous examination of ‘pay-to-play’ aspects of the index.
By James Bargent
A new study that lists the best and worst countries around the world for their business English capabilities has not just raised eyebrows in the Nearshore sector, it has also raised some serious hackles. The Business English Index (BEI), developed by English language trainers Global English, assigns countries a score out of ten, where one to three ranks as beginner, four to six as basic, seven to eight as intermediate and nine to ten advanced. Read More »
Advancements in cloud computing, mobile, social media and Big Data have overwhelmed the business world, leaving business executives with an unprecedented array of questions about how new technology can be better integrated into client products. This timely topic is examined in depth in a new Nearshore Americas E-Report – published here and available for free download. Read More »
By Ann All
While awareness of technology’s contribution to running a successful business is growing around the world, executives in Mexico seem especially convinced of technology’s contribution to business success. CompTIA (a U.S. based tech advocacy group) surveyed IT and business executives in nine countries and one region (Middle East) in order to collect and share data about global technology adoption and workforce trends. Read More »
By Patrick Heffernan and Geoff Woollacott
TBR research has recently found evidence to suggest rapidly accelerating pricing pressures are seriously impacting professional services firms lacking global scale. Specifically, global delivery models that includes the labor categories of onshore resource, landed onshore resource, and remote or offshore resource will undergo a fundamental shift, as countries that were early offshore hubs transform into local services arms delivering in-country expertise around IT transformation and implementation deals. Read More »
By Bruno Tasco, Frost and Sullivan
The Information &Technology market in Latin America that includes hardware, software and services, is expected to grow 7% per year until 2014. From an economic perspective, with most countries in the region growing less than 3%, IT investments are becoming a key factor to drive up GDP. Read More »
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