Identifying problem providers early on can save you time, money and hassles, but spotting those who are less than honest isn't easy. Nearshore Americas looks at seven signs that may indicate your offshore provider is not quite telling the full story.
To most in the industry, Santo Domingo's large English-speaking population and close ties to the United States far outweigh its small talent pool of contact center managers and programmers and the country's antiquated labor laws.
Prof Ravi Pendse of Brown University explains the technology automation landscape, the need for career security rather than job security, and why human contact is still valuable in the tenth episode of the Nearshore Cafe podcast series.
Atento's strengthening position in Latin America despite weakening currencies points to its confidence in the region and continuing interest from US clients. US nearshore director Bruce Dawson talks to Narayan Ammachchi about expanding in the region, vertical interests and targeting US clients.