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Monthly Archives: February 2012

Clinton’s LatAm Mission: Do Good, Boost Trade, Fix Mistake

Clinton’s LatAm Mission: Do Good, Boost Trade, Fix Mistake

By James Bargent Since leaving office in 2001, Bill Clinton has found a niche as a globetrotting philanthropist. The former US president has used his political contacts and populist touch to bring together corporate interests, politicians, non-profit organizations, and major ...

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Clients Breaking New Ground with Shared Services Innovations

Clients Breaking New Ground with Shared Services Innovations

By Dan Berthiaume Shared services, or the combining of similar outsourced functions, provide BPO customers the opportunity to create savings and spur improvements in specific areas of the company. However, end users are now going further and are applying shared ...

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Big Data: Big Challenge, Big Opportunity

Big Data: Big Challenge, Big Opportunity

Big Data: Big Challenge, Big Opportunity Terabytes and even petabytes of unstructured data hold vital business information somewhere within – but sifting through a virtual haystack of skyscraper proportions requires new tools and new ideas. Even sophisticated relational systems can’t ...

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Establishing Customer Contact Centers in Mexico and Latin America

Establishing Customer Contact Centers in Mexico and Latin America

Establishing Customer Contact Centers in Mexico and Latin America By Jones Lang LaSalle Locations in Mexico and Central America are seeing increasing levels of direct investment activity for customer contact operations. As the number of markets attempting to solicit investment ...

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Creating a Wildly Successful Outsourcing Program

Creating a Wildly Successful Outsourcing Program

By Linda Tuck Chapman Outsourcing is serious business and will have a long-term impact on your company’s future. Let’s improve the odds that it’s a positive one! Your customers and shareholders shouldn’t and won’t differentiate who delivers their services – ...

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Chilean Inflation Expected to be Lower Than 2011

Source: Reuters Chile’s annual inflation this year will likely be substantially lower than in 2011, when it shot up above the central bank’s tolerance range to reach 4.4 percent, Finance Minister Felipe Larrain said on Thursday. “We’re confident that this ...

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