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67%: Social Media a Necessary Customer Service Channel

67%: Social Media a Necessary Customer Service Channel

Our colleagues over at ICMI recently conducted a study on the importance of social media to customer service, and were kind enough to share the results with Nearshore Americas. The data was compiled from a 2013 survey of 361 contact center leaders.

Be sure to attend the ICMI’s upcoming Contact Center Expo & Conference, May 6-9 in San Diego, California, and look us up, as Customer Experience Report will be on-site, with in-depth coverage of the proceedings and symposia.

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This article first appeared on Nearshore Americas’ sister publication Customer Experience Report. 

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About Loren Moss

Loren Moss, based in the Miami area, is the senior business service analyst for Nearshore Americas.

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