Analysis
Analysis
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AnalysisQ&A: Robots Are Not Displacing Humans; They’re Enabling People to Advance Upwards
Guy Kirkwood, Chief Evangelist at RPA vendor UiPath, highlights the new value of humans in CX, as robots adopt more repetitive corporate back-office work.
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AnalysisJamaica Re-imagines the Country-Focused Conference Model by Launching Its Own Brand
Jamaica is hosting the Caribbean’s first independently funded BPO conference, supported by the nation's government and BPO players and stakeholders.
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AnalysisTN Visa and Immigration Take a Back Seat at NAFTA Negotiations
The topic of immigration is extremely low on the list at the ongoing NAFTA negotiations, as the US, Canada, and Mexico struggle to keep the treaty above water.
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AnalysisArgentina IT Battles Inflation, Talent Shortage, & Millennial Culture in Attrition War
The IT sector in Argentina is dealing with severe attrition rates, caused by economic challenges, talent deficit, and demanding millennials.
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AnalysisIPA Clinic: Without Stakeholder Buy-in, Investors Will Slip Through the Cracks
While there is no “magic formula” for an IPA to successfully attract BPO investment, these key influences will improve the chances of success.
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AnalysisWhat Do Sex, Story Time, and Innovation All Have in Common?
Hailing from Uruguay, The Electric Factory views innovation as an ethos, a mindset that allows it to flex its creative chops on some interesting projects.
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AnalysisQualfon’s CEO: Social Media’s Slow Simmer, Educating on A.I., and Where Costa Rica Fits
Mike Marrow, CEO of Qualfon, explains how client demands determine the company’s Nearshore strategy, as well as how social media is lagging far behind its potential.
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Corporate CoachingM&A Checklist: 6 Critical Steps to Engaging Acquisition Targets
To help with the acquisition process, Nearshore Americas has compiled some critical considerations to make before picking up a new business in the region.
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AnalysisWhen it Comes to Tech Salaries, Mexico Offers Far Better Value than the US
New studies are providing insight into North American tech salaries, as US talent becomes more expensive and Mexican developers become far more valuable.
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AnalysisWhatever Happened to UST Global, Vicente Fox, and Their Huge Plans for Mexico?
Following years of support, it appears that Vicente Fox may have lost interest in UST Global, and their joint ambitions for Mexico are still far from reality.
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Sponsored ContentHow APIs are Driving Valuable Opportunities in Payments and Financial Services
Kevin Fox, EVP at Novopayment, breaks down why the payments and financial services sectors offer notable opportunities for more advanced API practices, especially in the Americas.
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AnalysisJamaica Grapples with a Common Symptom of Growth: The Senior Management Gap
As Jamaica continues to make great strides in BPO, the island is reportedly experiencing a talent gap that no-one is talking about: senior management.