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      • BPO
          • Senior management jamaica bpoJamaica Grapples with a Common Symptom of Growth: The Senior Management Gap
          • bob dechant ibexBy Launching “CLX”, IBEX Aims to be a Different Kind of BPO
          • philippines call centerAs Philippines Value Prop Sinks, Nearshore Steps Up, Says Atento Exec
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      • Corporate Coaching
          • remote software development teams listening skills7 Ways to Ensure Your Remote Software Development Teams Are Really Listening
          • acquisition tipsM&A Checklist: 6 Critical Steps to Engaging Acquisition Targets
          • local media vintageWhen Working with Local Media, are They Friend or Foe to BPO?
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      • IT Services
          • Jorge Aramburo ColombiaCEO View: Let’s Face It, Colombia and its Neighbors Have a Massive Problem
          • Логотип-AccentureAccenture to Hire 1000 Technology Professionals in Brazil
          • arnold-cropFive Scenarios Where Insourcing Makes Better Sense Than Outsourcing
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          • Mario Vargas Llosa the neighborhoodThe Neighbourhood by Mario Vargas Llosa – Recommended Reads
          • Marcos JimenezFaces in the Crowd – Marcos Jimenez
          • theresa may windrushTheresa May Apologizes for Windrush Blunder in the UK
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      • Nearshore English Evolution
          • boliviaNearshore English Evolution: Adept, Professional Workforce in Bolivia Lacks Platform to Shine
          • paraguay studentsNearshore English Evolution: Paraguay Nowhere Near Ready to Support Nearshore
          • belize englishNearshore English Evolution: Clients Thrilled with Belize Talent, Despite Minor Dialect Issues
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      • News Briefs
          • IoTMajority of Global Businesses Still Vastly Underutilizing IoT: Study
          • Interglobe technologiesIndia’s Interglobe Technologies Comes to Nearshore
          • Central AmericaCentral America on Course to Post 4.4% Growth in 2018: ECLAC
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          • lagunes industry 4.0News Reel: Mexico Making Further Strides Toward Global Industry 4.0 Leadership
          • Nafta video canieti eventNews Reel: Mexico “Cannot Replace the US Market” if NAFTA is Lost
          • canieti Mario de la cruz video featuredNews Reel: CANIETI President Announces Key Industry Objectives for 2018
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      • Voyagers
          • natalie smith jamaicaVoyagers: Relocating to Jamaica Means Coming Home for UK Professional
          • isidro featured amazon web servicesVoyagers: Mexican Engineer Uproots his Life to Start Afresh with Amazon in Seattle
          • karl rottmannGuatemala Tech Voyager: Connecting to People is a High-Value Attribute, Even in IT
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  • Nexus 2018

Analysis

Analysis
  • guy Kirkwood robots uipath
    Analysis

    Q&A: Robots Are Not Displacing Humans; They’re Enabling People to Advance Upwards

    Guy Kirkwood, Chief Evangelist at RPA vendor UiPath, highlights the new value of humans in CX, as robots adopt more repetitive corporate back-office work.

    March 20, 2018
  • jamaica expo center
    Analysis

    Jamaica Re-imagines the Country-Focused Conference Model by Launching Its Own Brand  

    Jamaica is hosting the Caribbean’s first independently funded BPO conference, supported by the nation's government and BPO players and stakeholders.

    March 19, 2018
  • tn visa nafta flags
    Analysis

    TN Visa and Immigration Take a Back Seat at NAFTA Negotiations

    The topic of immigration is extremely low on the list at the ongoing NAFTA negotiations, as the US, Canada, and Mexico struggle to keep the treaty above water.

    March 14, 2018
  • Argentina inflation
    Analysis

    Argentina IT Battles Inflation, Talent Shortage, & Millennial Culture in Attrition War

    The IT sector in Argentina is dealing with severe attrition rates, caused by economic challenges, talent deficit, and demanding millennials.

    March 12, 2018
  • IPA slip through cracks
    Analysis

    IPA Clinic: Without Stakeholder Buy-in, Investors Will Slip Through the Cracks

    While there is no “magic formula” for an IPA to successfully attract BPO investment, these key influences will improve the chances of success.

    March 8, 2018
  • electric factory innovation
    Analysis

    What Do Sex, Story Time, and Innovation All Have in Common?

    Hailing from Uruguay, The Electric Factory views innovation as an ethos, a mindset that allows it to flex its creative chops on some interesting projects.

    March 7, 2018
  • mike marrow qualfon
    Analysis

    Qualfon’s CEO: Social Media’s Slow Simmer, Educating on A.I., and Where Costa Rica Fits

    Mike Marrow, CEO of Qualfon, explains how client demands determine the company’s Nearshore strategy, as well as how social media is lagging far behind its potential.

    March 6, 2018
  • acquisition tips
    Corporate Coaching

    M&A Checklist: 6 Critical Steps to Engaging Acquisition Targets

    To help with the acquisition process, Nearshore Americas has compiled some critical considerations to make before picking up a new business in the region.

    February 28, 2018
  • mexico Tech Salaries
    Analysis

    When it Comes to Tech Salaries, Mexico Offers Far Better Value than the US

    New studies are providing insight into North American tech salaries, as US talent becomes more expensive and Mexican developers become far more valuable.

    February 27, 2018
  • UST Global Vicente Fox
    Analysis

    Whatever Happened to UST Global, Vicente Fox, and Their Huge Plans for Mexico?

    Following years of support, it appears that Vicente Fox may have lost interest in UST Global, and their joint ambitions for Mexico are still far from reality.

    February 21, 2018
  • APIs in finance
    Sponsored Content

    How APIs are Driving Valuable Opportunities in Payments and Financial Services

    Kevin Fox, EVP at Novopayment, breaks down why the payments and financial services sectors offer notable opportunities for more advanced API practices, especially in the Americas.

    February 20, 2018
  • Senior management jamaica bpo
    Analysis

    Jamaica Grapples with a Common Symptom of Growth: The Senior Management Gap

    As Jamaica continues to make great strides in BPO, the island is reportedly experiencing a talent gap that no-one is talking about: senior management.

    February 15, 2018
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