Analysis
Analysis
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AnalysisHow To Find Quality Software Developers and Keep Them for the Long Term
The team at Bydrec provide tips on finding new software developers and keeping them loyal to your company, instead of using you for that first notch of experience on their resume.
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AnalysisNexus 2018 Special Feature: Nearshore in the Era of AMLO
Given the sudden seriousness of Mexico's political situation with AMLO, Nexus 2018 has introduced a special session called "Mexico: Waves of Change are Coming, But What Does It Mean for Nearshore?"
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AnalysisQ&A: Uncovering the “Higher-Value” Roles Created by Increased RPA Adoption
A.J. Hanna and Jaume Sues from Symphony Ventures explain what higher-value roles RPA is leading to, and whether people are actually moving into them as robotics adoption increases.
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AnalysisSilicon Valley Bank’s Jim Marshall to Keynote Nexus 2018
Jim brings a wealth of venture capital and startup knowledge to the conference, with over 20 years' experience working in the startup ecosystem in Silicon Valley.
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AnalysisInfographic: Uruguay IT Sector’s Position in The Nearshore Market
These facts and statistics on Uruguay's IT sector provide a snapshot of the stakes in the software industry and put the talent shortage into perspective.
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AnalysisHow to Launch an Operation in Guyana and Gain a First-Mover Advantage
The Guyana Telephone and Telegraph Company (GTT) offers practical advice on launching new operations in Guyana, considering factors like talent development, customer training, and local perception.
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AnalysisQ&A: How to Implement and Measure a Stand-Out Customer Experience Strategy
Guneet Singh from DocuSign shares his thoughts and advice for approaching, implementing, and measuring a successful customer experience strategy.
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AnalysisClients and Agents Finding Value in Itelbpo’s Culture of Transparency and Accessibility
Speaking at the Itelbpo Summit in Montego Bay in April, some of the company’s clients revealed how a culture of transparency and accessibility has given them the confidence to ramp up operations in Jamaica.
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AnalysisNexus 2018 Preview: Why the Nearshore is Still Proving the Skeptics Wrong
Looking ahead at Nexus 2018, the only business conference that truly addresses fundamental questions about the viability, performance, and a long-term outlook on the Nearshore business model.
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Corporate Coaching5 Pro Tips for Attracting Young Talent When Recruiting for BPO
These top-level tips come from BPO providers with successful youth recruitment campaigns, offering great advice for keeping the new generations invested in your company.
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AnalysisArgentina’s 111 Mil Program Far Behind Target as Teething Problems Persist
Issues such as high drop-out rates, insufficient practical work, and a lack of individual student focus are holding Argentina's 111 Mil IT talent training program back from reaching its lofty targets.
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AnalysisQ&A: Today’s Chatbots are Still “AI Infants” That Rely on Committed Parents
Tae Moon, Senior Manager of Digital Banking at TD Bank, chats with us about the corporate challenges of "infant" chatbots and their position on the path to adolescence.