Research and Analysis for the Next Generation of IT and BPO
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Nearshore English Evolution
Jamaica Grapples with a Common Symptom of Growth: The Senior Management Gap
By Launching “CLX”, IBEX Aims to be a Different Kind of BPO
As Philippines Value Prop Sinks, Nearshore Steps Up, Says Atento Exec
5 Pro Tips for Attracting Young Talent When Recruiting for BPO
7 Ways to Ensure Your Remote Software Development Teams Are Really Listening
M&A Checklist: 6 Critical Steps to Engaging Acquisition Targets
CEO View: Let’s Face It, Colombia and its Neighbors Have a Massive Problem
Accenture to Hire 1000 Technology Professionals in Brazil
Five Scenarios Where Insourcing Makes Better Sense Than Outsourcing
Tica Bus Suspends All Nicaragua Routes Until Further Notice
Outsourcing Industry Claims Major Lawsuit Win in Brazil
Mexico Elections Herald Massive Governmental Equality Swing
Nearshore English Evolution
Nearshore English Evolution: Adept, Professional Workforce in Bolivia Lacks Platform to Shine
Nearshore English Evolution: Paraguay Nowhere Near Ready to Support Nearshore
Nearshore English Evolution: Clients Thrilled with Belize Talent, Despite Minor Dialect Issues
Grupo Vi-da Raises Funds to Bolster Digital Literacy in Latin America
Consumers Demand “Human-like” Artificial Intelligence: Study
Economic Growth in LAC Requires Widespread City Improvements: World Bank
New Video Series Explores The Advantages of Mexican Talent and Locations
Roll Video: What IT Transformation Really Looks Like
Roll Video: The State of IT Talent in The Greater Toronto Area
Argentina to Silicon Valley: An “Extraordinary” Journey to US Residency
Voyagers: Relocating to Jamaica Means Coming Home for UK Professional
Voyagers: Mexican Engineer Uproots his Life to Start Afresh with Amazon in Seattle
Infographic: Latin America Big Data and Analytics Market
A snapshot of the growing Latin America Big Data and Analytics market, which continues to represent a decent slice of its global value.
May 10, 2018
Nicaragua is Fertile Ground for BPO Leadership Development
As BPO in Nicaragua has developed, the young veterans of the industry are now emerging as the new executive leaders, pioneering innovative ways to create even more management talent.
May 10, 2018
Chatting with Conversational Designers: Injecting Human Sense into Chatbots
Conversational Designers at Wizeline and Talkpush detail the challenges and responsibilities in creating chatbots with "human" personalities and engaging interactions with customers.
May 8, 2018
CLOUD Act: Impacts and Realities that Nearshore Stakeholders Need to Know
With the introduction of the CLOUD Act in the US, new changes in the law bring data privacy and security under question, giving companies a reason to look closely at their data storage practices.
May 3, 2018
Overcoming Technical Challenges for QA and Testing Teams in DevOps
As DevOps requires constant monitoring at all stages, and as new technologies are constantly introduced, it presents some new challenges for QA and Testing teams.
May 2, 2018
Infographic: Agent Wages in Nearshore Contact Centers
Focusing on the agent level, this infographic dives into some interesting discoveries made about call center wages across ten different Nearshore markets.
May 1, 2018
How the Key Provisions of the US Tax Reform Impact Nearshore Operations
The new US tax reform is highly complex and has far-reaching impacts for multinationals, specifically those that operate vital business functions outside of the country.
April 27, 2018
Mexico “Three-Out-Of-Ten” on the Global Blockchain Scale, Despite Robust Opportunities
Softtek, IBM, and TCS break down their challenges and successes with blockchain in Mexico, with "brain drain" and a lack of understanding being the main barrier to the country's advancement.
April 25, 2018
Infographic: The Facts About Mexico’s IT Services Sector
Mexico's IT services sector continues to be a Nearshore giant, generating billions of dollars in revenue each year. This infographic lays out some of the data behind the industry.
April 23, 2018
Colombia is Laying the Groundwork to Retain Its Regional Crown in IoT Development
Key technology stakeholders in Colombia are driven by the huge potential of IoT, developing a growing ecosystem that is positioning the country at the vanguard of IoT development in the region.
April 20, 2018
Jamaica BPO Stakeholders Communicate Honest, Actionable Awareness of Talent Crisis
Jamaica BPO has been reaping the benefits of a desirable workforce, low wages, and cultural alignment with US customers, but talent is still a challenge, and the industry is vocal about it.
April 17, 2018
Slideshow: Canada’s Largest Companies Brace for Big Change at Sourcing Decisions 2018
As market dynamics insist on greater transformation, Canada comes to terms with its cautious character during a spirited Sourcing Decisions conference, held last week in Toronto.
April 16, 2018