The dollar is strong, and most of the other currencies in the Americas are weak by comparison. Given this, many are wondering if now is the time to sign new or long-term service contracts. Nearshore Americas looks at five countries where nearshore outsourcers may benefit from falling currencies.
Nearshore Americas' Director of Research, Sean Goforth, shares key takeaways from the 5th Annual Latin American Association of Service Exporters Convention, which proved a great testing ground to assess where the region is and how it can successfully move forward.
Getting to grips with the legal requirements in terms of layoffs can be tricky, even more so in a foreign country. Nearshore Americas unpacks four things you need to know before laying off employees or contractors in Latin America.
Talk of saturation in key BPO markets is not new. As markets mature, the need to ensure sustainable pools of skilled talent in key areas remains crucial and in some locations may prove difficult. How can Latin American markets address the issue of saturation?
Ensuring you have a clear policy, creating a security culture, addressing physical issues, showing that you know the terrain and demonstrating engagement with government cyber-security initiatives is key to reassuring your clients that their data is secure.
Cuba still lacks high-level Internet infrastructure, but it is full of programming talent. Add in wage, language, proximity and safety considerations, and the island becomes a great option for the IT market.
With different tax laws, exemptions, double taxation treaties and free trade zones for services exports affecting outsourcing operations across Latin America, gaining a solid understanding of the distinct tax obligations in each country is imperative.
The loss of qualified staff can hit a business where it hurts, but in BPO/ ITO attrition is a fact of life. Nearshore Americas unpacks the reasons why BPO providers and clients are losing staff and offers some strategies for dealing with the problem.
The FCC's latest Declaratory Ruling, which expands the reach of the Telephone Consumer Protection Act (TCPA), will have significant impact on the contact center industry and on telemarketing in general if it remains in its current form.
The TMF Global Complexity Index 2014 placed five Latin American countries in the top 10 most complex places to do business rankings, with Argentina and Brazil placing first and second as the most complex in the world. Nearshore Americas examines the complexities of these places and the implications for nearshore offerings.