Caribbean CRM Central will travel west next week – stopping in to shake hands and blog live from the Central America chapter meeting of the International Association of Outsourcing Professionals, in Guatemala City.
Central America near shore BPO is thriving and we’ll show you why. Speaking at the event will be the vice president of Guatemala, Rafael Espada, IAOP chairman Michael Corbett, as well as Chris Disher, president Chris Disher & Associates, Don Althoff, former CIO of British Petroleum, Estuardo Robles, principal advisor of Roaring Jaguar, Roger Conrado, president and CEO of GVC Partners, Lori Blackman, president of DNL Global, Steve Rudderham, president of Genpact Latin America, Mario Lopez, director with Transactel, Nina Kawalek, CEO of RCCSP Education Alliance and David S. Anderson, CEO of The Utopia Group.
IAOP members can register directly with Amanda Corbett at: amanda.corbett [at] outsourcingprofessionals.org
A few important sourcing facts about Guatemala (courtesy of AMR Research’s Phil Fersht in this recent post:
- 4.1m of its total population is “economically active”
- 80% of its population is under 30
- 80% are taught English from the age of 5
- 86% literacy rate in Guatemala City
- University-level population of over 200,000 students
- Robust telecom infrastructure
- 20 years of democracy
- 5200 feet above sea-level and 60-85 degrees all-year-round
- Strong base of investment from multi-national corporations – for example P&G, Walmart, Scotiabank, Capgemini and ACS
- Investing in windfarm projects with the Mexican government
- Manufacturing represents its major industry, but increasing exports of coffee, bananas and green tomatoes are driving economic growth