Agents with first-hand experience of working for contact center providers in Jamaica describe their experiences and talk about the benefits, perks, and work environments that convince them to stick around.
In this discussion with Ricardo Duran, General Manager and Owner of Outsourcing, S.A., we talked about what the future might hold for Colombian BPO, and how higher-value skills could jettison the country into the big leagues of the nearshore contact center industry.
Miguel Matey's career with Atento has taken him from Spain to Mexico, Guatemala, Czech Republic, Morocco, France, and back to Mexico again. Today, his travel experience has helped highlight the value of Latin America.
Due to a number of hurdles, Trinidad & Tobago has always struggled to stake a significant claim in the nearshore BPO market, but is today attempting to increase awareness of its unique capabilities in the industry.