Research and Analysis for the Next Generation of IT and BPO
free nearshore weekly newsletter
Follow us on Facebook
Follow us on Twitter
Follow us on Linkedin
Follow us on Youtube
Philippines BPO Industry Shaken by Scrapping of PEZA Tax Breaks
Minimum Wage Increase Stokes Fear of Automation in US
Telus International Acquires Irish Call Center Provider Voxpro
University of New Brunswick Launches Second Cannabis Research Chair
Faces in the Crowd – Stephen Ferber
Ecuador Introduces Airport Tech to Reduce Arrival Processing Times
Roll Video: Guyana Business Minister on the Value of BPO Job Creation
Roll Video: Qualfon President on Why Nearshore is a Client Priority
Roll Video: GO-Invest CEO Speaks to Guyana’s Lesser-Known Strengths
Guatemala Tech Voyager: Connecting to People is a High-Value Attribute, Even in IT
From Puerto Rico to Canada: Scotiabank Executive Breaks Glass Ceiling of Equality
How Father & Son Took Sykes from Community Tech Support to Billion-dollar Revenues
Mexico’s Naranya Hunts for Game Developers in China
Indian Outsourcing Firm Banishes Dress Code in Favor of Casual Wear
Will Miami Ever Gain Respectability as a High Tech Hub?
Q&A: Sykes Exec Bullish about Brazil Presence as BPO Potential is Reinforced
Nearshore Site Selection is Now a Much Deeper Conversation Thanks to Trump
Slideshow: Belize Strives for Recognition as its Capabilities Expand
CEO View: Let’s Face It, Colombia and its Neighbors Have a Massive Problem
Accenture to Hire 1000 Technology Professionals in Brazil
Five Scenarios Where Insourcing Makes Better Sense Than Outsourcing
Hackathones Puede Acelerar la Integración de Equipos de Alto Rendimiento
Jorge Zavala explica cómo hackathones internos pueden ayudar a su empresa a encontrar rápidamente los mejores talentos, incluso en tiempos de crisis de talento.
August 15, 2017
How Health Insurance Policy Distributors Can Alleviate the Risks of ITO
Krishen Iyer provides useful guidelines for health insurance companies to follow when weighing the risks and rewards associated with outsourcing IT, focusing particularly on their unique compliance requirements.
August 1, 2017
Seasonal Demand Management is a Competitive Advantage for Outsourcers
Peter Ryan outlines the challenges faced by captive contact centers in seasonal demand management, and the opportunity for outsourcers to assist them.
July 25, 2017
5 Lessons Learned from In-depth Conversations with Latin American Founders
Nathan Lustig interviews Latin American startups and their founders to outline the five most important lessons learned about the region's startup ecosystem.
July 18, 2017
Contact Center Management: 10 Steps to a High-Performance Leadership Culture
Heather Littlejohns outlines 10 simple contact center management rules that result in smoother operations, less stress, and better business results.
July 10, 2017
La Semblanza de las Intenciones de Trump con la Renegociación del NAFTA
Jose Zozyacorrea explica que, con los próximos cambios al NAFTA, actuemos con inteligencia, para el beneficio de una región que, económicamente, es muy importante en el mundo.
July 4, 2017
Nearshore Should be Embracing Gravity in New World Trade Dynamics
Jonathan D'Oleo uses the gravity model to explain the economic opportunities available to those countries in the strategically located Nearshore region.
June 27, 2017
Opportunities for Predictive Analytics in LatAm Land Development
Marty Stallone reveals some of the exciting opportunities for land developers in Latin America, and how analytics vendors will be vital components in the equation.
June 20, 2017
How America is Blindly Deporting Its Competitive Advantage
Matt Wright explains how, in Trump’s America, the true American pastime of innovation has become a gimmick, instead of being understood for the agent for change that it is.
June 13, 2017
Gestión del Cambio en Implementaciones de Robótica: un Camino sin Mapa
Otto Acuna de Exyge explica cómo lograr una transición fluida al implementar la gestión del cambio en la robótica industrial.
June 6, 2017
Nearshore & Offshore Software Developers are Key to Overcoming Talent Drought
As the hiring wars heat up, western companies should be considering nearshore or offshore sourcing as a remedy for the software development talent drought.
May 31, 2017
How the Unbanked are Propelling LatAm’s Mobile Money and Payment Industry
Awareness of mobile payments is increasing in the region, along with the number of unbanked people who will continue to use it.
May 30, 2017