Research and Analysis for the Next Generation of IT and BPO
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Sourcing Decisions 2017
Capgemini Re-skilling India Workforce in Response to Automation
Roche Establishing Costa Rican Shared Services Center to Support North America
Argentina Exempts Foreign Tourists from Paying VAT on Lodging & Breakfast
Trump Wrestler Taking Mexican Lucha Libre by Strom
Uber Facing New Hurdles in Brazil
Faces in the Crowd – Sandy MacLeod
Mexico’s Naranya Hunts for Game Developers in China
Indian Outsourcing Firm Banishes Dress Code in Favor of Casual Wear
Will Miami Ever Gain Respectability as a High Tech Hub?
Accenture to Hire 1000 Technology Professionals in Brazil
Five Scenarios Where Insourcing Makes Better Sense Than Outsourcing
CSC Fined $190 Million for Manipulating Financial Results
Slideshow: Belize Strives for Recognition as it’s Capabilities Expand
Inside the Hollow Argument that Reshoring is Gaining Momentum in Services
Finance & Accounting Giants Still Face Challenges Despite High Impact of Automation
Roll Video: IJALTI Director General on Jalisco’s Technological Magnetism
Roll Video: Ex-Director of HP on Passion and Drive of Mexico’s Young Populace
Roll Video: iTexico Team on The Value of Mexico’s Entrepreneurial Spirit
From Puerto Rico to Canada: Scotiabank Executive Breaks Glass Ceiling of Equality
How Father & Son Took Sykes from Community Tech Support to Billion-dollar Revenues
From Madrid to Mexico City: Atento Exec Sees the Richness of Latin America
Sourcing Decisions 2017
Vendor Management Strategies for Entering the Partnership Hall of Fame
Marty Stallone explains how many principles he's applied to vendor management closely parallel those of injury prevention in professional athletics.
February 14, 2017
Top 4 Most Useless Pieces of Advice for Latin American Startups
Nora Leary breaks down the worst pieces of advice she's heard given to Latin American startups, offering up some good advice of her own.
February 7, 2017
Innovation Theater: Pulling Back The Curtain and Setting The Stage for Success
Craig Haney points out the spectacular shows that companies put on when they should instead be working to bring true innovation to the table.
January 31, 2017
A Very Different Story about Cybersecurity, Advertising and Airports
Ignacio Perrone, Research Manager, Digital Transformation at Frost & Sullivan Latin America, explains the regional differences in cybersecurity awareness.
January 24, 2017
Consultoría Gerencial: La Combinación de los Servicios de “Big 4” con Otros Proveedores es Vital
Otto Acuna explica por qué los servicios de consultoría gerencial deben ser gestionados como una cartera, asegurando que coexistan y colaboren.
January 17, 2017
Buenos Aires Entrepreneurs Leveraging Public Policy to Boost Startup Ecosystem
Matt Wright dissects the entrepreneurial climate in Buenos Aires and Argentina, explaining how public policy will soon create an explosion of local startups.
January 9, 2017
Want to Outshine Other Vendors and Earn Repeat Business? Follow This Advice
Renate Cunneen from TD Bank gives buy-side advice for establishing valuable client-vendor relationships and maintaining them long-term.
January 3, 2017
Top 10 BPO Trends and Business Priorities for 2017
Against the backdrop of customer experience taking precedence in 2016, Juan Gonzalez, Research Director at Frost & Sullivan, shares his top 10 BPO trends and priorities that providers should be focusing on as we move into the new year.
December 20, 2016
Grassroots Cultural Understanding is Vital to The Success of New Geos
Heather Littlejohns explains that, in order to truly minimize new geo risk, site selection teams should drive the due diligence from a grassroots perspective and through a cultural prism.
December 13, 2016
Inversiones en Empresas de Tecnología en México, ¿Riesgo u Oportunidad?
Después del intento de crear en ésta región del País el llamado “Silicon Valley Mexicano” …
December 6, 2016
When “Outsourcing” Leaves a Sour Taste, Try Talking about “Outtasking” Instead
Tim Norton describes the benefits of outtasking over outsourcing, giving valuable advice on switching the external resourcing perspective from people and roles to specific tasks.
November 29, 2016
What’s Driving the Exponential Growth of Software Communications and Collaboration Clients?
Alaa Saayed analyzes the potential of the software communications and collaborations landscape today and the growth highlights of each type of software communications and collaboration technology.
November 22, 2016