Research and Analysis for the Next Generation of IT and BPO
free nearshore weekly newsletter
Follow us on Facebook
Follow us on Twitter
Follow us on Linkedin
Follow us on Youtube
Philippines BPO Industry Shaken by Scrapping of PEZA Tax Breaks
Minimum Wage Increase Stokes Fear of Automation in US
Telus International Acquires Irish Call Center Provider Voxpro
University of New Brunswick Launches Second Cannabis Research Chair
Faces in the Crowd – Stephen Ferber
Ecuador Introduces Airport Tech to Reduce Arrival Processing Times
Roll Video: Guyana Business Minister on the Value of BPO Job Creation
Roll Video: Qualfon President on Why Nearshore is a Client Priority
Roll Video: GO-Invest CEO Speaks to Guyana’s Lesser-Known Strengths
Guatemala Tech Voyager: Connecting to People is a High-Value Attribute, Even in IT
From Puerto Rico to Canada: Scotiabank Executive Breaks Glass Ceiling of Equality
How Father & Son Took Sykes from Community Tech Support to Billion-dollar Revenues
Mexico’s Naranya Hunts for Game Developers in China
Indian Outsourcing Firm Banishes Dress Code in Favor of Casual Wear
Will Miami Ever Gain Respectability as a High Tech Hub?
Q&A: Sykes Exec Bullish about Brazil Presence as BPO Potential is Reinforced
Nearshore Site Selection is Now a Much Deeper Conversation Thanks to Trump
Slideshow: Belize Strives for Recognition as its Capabilities Expand
CEO View: Let’s Face It, Colombia and its Neighbors Have a Massive Problem
Accenture to Hire 1000 Technology Professionals in Brazil
Five Scenarios Where Insourcing Makes Better Sense Than Outsourcing
Creating Offshore Opportunities for Emerging BPOs is a Good Commercial Model
Peter Ryan looks into new full-service business models that can help drive efficiency for new BPO players, both onshore and offshore.
May 22, 2017
Latin America is Primed to Produce the Data Science Pros of the Future
Young people in Latam could become part of a niche field, either starting their own data science businesses, or studying to become the next great pros.
May 16, 2017
How to Apply a Minimum Buyable Mindset to Boost Buyer Confidence
Jorge Zavala explains why a "Minimum Buyable Mindset" can transform the way you innovate and do business with services clients.
May 9, 2017
Employees vs. Independent Contractors: Why Labels Matter
Gabriela Smith explains the complications behind categorizing workers as independent contractors or employees, and the ramifications of doing this incorrectly.
May 2, 2017
FinTech Outsourcing Technology Trends and Predictions for 2017 and Beyond
Luigi Wewege explains how outsourcing companies are satisfying the needs of FinTechs who are eager to enhance their digital strategy and capabilities.
April 25, 2017
Sourcing Partnerships Require Clients to Build Teams, not Islands
Renate Cunneen advises buy-side clients on how to develop stronger vendor relationships from the outset, and how to avoid unnecessarily deteriorating the partnership.
April 18, 2017
¿Por Qué Seguimos Utilizando una Formación Centenaria para Políticas, Procedimientos y Cumplimiento Regulatorio?
Por que seguimos tratando de administrar nuestro entrenamiento y evaluaciones de cumplimiento con políticas y procedimientos en papel?
April 11, 2017
Latin American Telcos Still Face Many Trials on The Road to Digital
Latin American telcos may be on the right path to becoming fully digital, but that path …
April 4, 2017
How Latin America Can Benefit From a More Unified Startup Ecosystem
Rachel Bohn outlines some strategies that Latin America nations should implement to boost the region's potential as a world-leading startup ecosystem.
March 28, 2017
How to Effectively Manage the Shifting Tides of Insourcing and Outsourcing
Tim Norton offers advice for ensuring your business remains on track when the operating strategy requires a quick shift from insourcing to outsourcing.
March 21, 2017
This is How Mexican Companies Should Prepare for The End of NAFTA
Jose Miguel Zozyacorrea, Partner at Ernst & Young, thinks that Mexican companies should remain positive in the face of NAFTA's dissolution, as opportunity is just around the corner.
March 14, 2017
Canada’s BPO Sector Confident Following Sourcing Decisions 2017
Peter Ryan outlines the key takeaways from Sourcing Decisions 2017, highlighting that Canada's potential for it to regain its BPO prominence is significant.
March 13, 2017