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Convergys Completes Acquisition of Stream

Convergys Completes Acquisition of Stream

By Narayan Ammachchi Stream has now fully merged with Convergys, creating the second biggest BPO provider in the $55 billion global outsourcing industry. Cincinnati, Ohio-based Convergys disclosed its agreement to purchase Stream in the first week of of January. The ...

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Columbus Acquires Colombian Telecom Firm Lazus

Columbus Acquires Colombian Telecom Firm Lazus

By Narayan Ammachchi Canadian telecom giant Columbus International has acquired Colombian telecom re-seller Lazus in a deal that will significantly bolster its operations in the Andean country. Financial details of the deal are yet to be disclosed. Lazus, which allows carriers to lease ...

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StarTek Launches Delivery Center in Tegucigapla, Honduras

StarTek Launches Delivery Center in Tegucigapla, Honduras

By Narayan Ammachchi U.S. BPO firm StarTek has launched a delivery center in Tegucigalpa, becoming the first foreign outsourcer to set up office in the violence-hit Honduran capital. This is StartTek’s second delivery center in the Central American country, the ...

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Zero Variance Expands its Operations in Honduras

Zero Variance Expands its Operations in Honduras

By Narayan Ammachchi Zero Variance, a quality assurance provider for customer contact centers, says it has recently expanded its operations in Honduras, following a surge in demand for its services in Central America. The Fergus Falls, MN-based company helps contact ...

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