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Teleperformance to Run BookI.com’s Contact Center in Jamaica

Teleperformance to Run BookI.com’s Contact Center in Jamaica

By Narayan Ammachchi European outsourcing giant Teleperformance has landed a deal with travel company BookIt.com to run its contact center in Jamaica’s Montego Bay. Launched in December last year, the contact center provides customer-care services to the travel agency’s guests ...

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Argentina and Brazil Top OECD List of Tax Collectors

Argentina and Brazil Top OECD List of Tax Collectors

By Narayan Ammachchi Argentina and Brazil draw more taxes on goods and services than anywhere else in Latin America and the Caribbean, according to an OECD (Organization for Economic Cooperation and Development) report assessing tax collection in 18 countries across the region. Tax-to-GDP ratio in ...

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Island Outsourcers Launches Delivery Center in the Bahamas

Island Outsourcers Launches Delivery Center in the Bahamas

By Narayan Ammachchi Jamaican BPO firm Island Outsourcers has expanded its operations into the Bahamas with the long-awaited launch of a contact center, its first on the Caribbean island. The facility, located on West Atlantic Drive, offers advanced technology critical to ...

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The Secret to True Jamaican Jerk

The Secret to True Jamaican Jerk

Jamaica. The name instantly evokes an image of pristine waters embraced by immaculate sandy shores, with a year-round welcoming sun and hospitable people. But there’s much more to this humble island of 2.8 million inhabitants. An innate creativity and abundance ...

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US BPO Firm Elephant Group Expands Rapidly in Jamaica

US BPO Firm Elephant Group Expands Rapidly in Jamaica

By Narayan Ammachchi Florida-based BPO firm Elephant Group is reportedly outfitting a 20,000 square-feet office facility in Jamaica’s Montego Bay Free Zone, signaling a significant expansion of its operation in the Caribbean region. According to the Jamaica Gleaner, Elephant Group first ...

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Sutherland Launches Global Delivery Center in Jamaica

Sutherland Launches Global Delivery Center in Jamaica

By Narayan Ammachchi Sutherland Global Services (SGS) has launched a huge delivery center at the University of the West Indies, raising the prospects of creating more than 3,000 jobs in Jamaica. This is the largest foreign investment in the Caribbean ...

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