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Ten Steps for Securing Customer Data

Ten Steps for Securing Customer Data

By Patrick Haller Very few things can damage a company’s reputation as does a security breach, compromising sensitive data. Customers trust that contact centers have all the necessary procedures, technology and screening methodologies in place to protect their vital private ...

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The New Horizon for Business Intelligence and Analytics

The New Horizon for Business Intelligence and Analytics

By Rado Kotorov, Chief Innovation Officer at Information Builders Successful companies know that achieving a competitive advantage in today’s market is largely a function of deploying better and more advanced analytics of a growing variety of data. Analytics allows companies ...

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The Pros and Cons of Utilizing an Agile Methodology

The Pros and Cons of Utilizing an Agile Methodology

By Carla Dawson, Digital Marketing Manager, Mobydigital Agile Methodologies are the latest in software development but what advantages and disadvantages do they present from a client and provider perspective? Software development is a complicated process from both perspectives and it is ...

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As Cuba Opens, More Money Means More Technology

As Cuba Opens, More Money Means More Technology

By Ellery Roberts Biddle, Editor, Global Voices Advocacy Last month’s bombshell announcements that the U.S. and Cuban governments have decided to re-establish diplomatic ties after 56 years of estrangement brought tears, joy, awe, and disbelief to Cubans across the globe. ...

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Is Captive Shared Services Right for You?

Is Captive Shared Services Right for You?

By Rajit Kabadi and J.P. Baritugo, Pace Harmon Companies continue to evaluate ways of increasing their operational efficiency while providing meaningful services to their internal stakeholders. These enterprises have used a variety of strategies to achieve this, including deploying a captive ...

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