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Hot Tips for Latin American Outsourcing Providers in 2015

Hot Tips for Latin American Outsourcing Providers in 2015

By Juan Manuel González, Enterprise Communications Industry Manager, Frost & Sullivan The need to contain costs, drive out agent inefficiencies, deliver high quality interactions for clients, and grow top-line revenues are among the biggest challenges facing customer care outsourcing firms in ...

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Adjusting Scrum to Geographically Distributed Development

Adjusting Scrum to Geographically Distributed Development

By Peter Vaihansky, Senior Vice President, DataArt The strength of Scrum, the most widely accepted Agile process, is in relying on relatively small, self-contained, cross functional, co-located teams working very closely together, and therefore achieving extremely high productivity and quality. ...

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Transformation Speed Bump Delays Automation Adoption

Transformation Speed Bump Delays Automation Adoption

By Patrick M. Heffernan and Geoff Woollacott, Principal Analysts, TBR Analytics and automation have sparked a resurgence in the utilization of business process outsourcing (BPO) by large corporations, with two immediate impacts. Firstly, automation is stripping out labor and lowering ...

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A Sea of IT Opportunities in the Brazilian Healthcare Industry

A Sea of IT Opportunities in the Brazilian Healthcare Industry

By Izabela Januario, IT Research Analyst, Frost & Sullivan The healthcare industry has an intrinsic connection with population growth. Throughout history its development has been affected by disease burden, demographics and other factors, and today is no different. Important trends ...

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