Media Kit Contact Us Our Purpose

Expert Views & Commentary

Feed Subscription

BPO Dissatisfaction Can Be a Good Thing

BPO Dissatisfaction Can Be a Good Thing

By Paul Singer, Principal, Pace Harmon If you asked a BPO buyer 10 years ago, “Are you satisfied with your BPO program?” you would likely hear, “Yes – we achieved the desired costs savings.” Today, when BPO buyers are asked ...

Read More »

Evolving the Engineering Vendor Relationship

Evolving the Engineering Vendor Relationship

By Dmitry Stillermann, Vice President of Capital Markets, DataArt We covered management-level communication in our previous article on the engineering vendor partnership model, but equally important is the communication to the joint team in general. Even the most experienced vendor team ...

Read More »

LATAM-Based BPO Providers Are Hitting the Global Top Five

LATAM-Based BPO Providers Are Hitting the Global Top Five

By Juan Manuel González, ICT Industry Manager, Latin America, Frost & Sullivan There are not many industries, except for commodities, where you can find two Latin American providers among the top five players worldwide. This statement is even more valid nowadays ...

Read More »

Implementing the Engineering Vendor Partnership Model

Implementing the Engineering Vendor Partnership Model

By Dmitry Stillermann, Vice President of Capital Markets, DataArt While the global economy attempts to extricate itself from the aftermath of the Great Recession while trying not to fall into another recession in the process, the financial sector is still ...

Read More »

Ten Steps for Securing Customer Data

Ten Steps for Securing Customer Data

By Patrick Haller Very few things can damage a company’s reputation as does a security breach, compromising sensitive data. Customers trust that contact centers have all the necessary procedures, technology and screening methodologies in place to protect their vital private ...

Read More »

The New Horizon for Business Intelligence and Analytics

The New Horizon for Business Intelligence and Analytics

By Rado Kotorov, Chief Innovation Officer at Information Builders Successful companies know that achieving a competitive advantage in today’s market is largely a function of deploying better and more advanced analytics of a growing variety of data. Analytics allows companies ...

Read More »
Scroll To Top