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BPO Dissatisfaction Can Be a Good Thing

BPO Dissatisfaction Can Be a Good Thing

By Paul Singer, Principal, Pace Harmon If you asked a BPO buyer 10 years ago, “Are you satisfied with your BPO program?” you would likely hear, “Yes – we achieved the desired costs savings.” Today, when BPO buyers are asked ...

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Evolving the Engineering Vendor Relationship

Evolving the Engineering Vendor Relationship

By Dmitry Stillermann, Vice President of Capital Markets, DataArt We covered management-level communication in our previous article on the engineering vendor partnership model, but equally important is the communication to the joint team in general. Even the most experienced vendor team ...

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LATAM-Based BPO Providers Are Hitting the Global Top Five

LATAM-Based BPO Providers Are Hitting the Global Top Five

By Juan Manuel González, ICT Industry Manager, Latin America, Frost & Sullivan There are not many industries, except for commodities, where you can find two Latin American providers among the top five players worldwide. This statement is even more valid nowadays ...

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