Why Big Data is a Big Deal for Global Outsourcers
February 1st, 2013By Ann All
Data volumes are growing so fast that companies now refer to this huge flow of incoming information as Big Data. According to IBM, 2.5 quintillion bytes of data are generated every day, much of it from emerging data sources such as social media channels and product sensors. The job outlook for IT professionals with the skills to wrangle so-called Big Data is growing nearly as fast as the data itself. According to Gartner, 4.4 million IT jobs globally will be created to support Big Data by 2015.
Ovum Analysis: What’s Next for Nicaragua?
July 18th, 2012
By Peter Ryan
The second annual investment summit held last week in Managua by ProNicaragua (the Nicaraguan government investment agency) went some way toward increasing Nicaragua’s visibility as a viable nearshore outsourcing location in the Americas.
Vendor Management: It’s Time for BPO Buyers to Walk the Walk
July 2nd, 2012By Dave Borowski
BPO buyer organizations talk the talk when it comes to governance and include it in their contracts, but many are not walking the walk. Thorough BPO vendor management is inconsistent at best, and this puts BPO engagements at risk as poor management of the relationship typically erodes value over time.
By Luke Bujarski
Out of the 49 countries in which Teleperformance operates, it was the marketing team in Brazil that was chosen to develop the company’s new solution for enterprise social media (SM) management. Nearshore Americas gained an exclusive look into “e-Performance“, last week in Paris – and we tracked Charlene Li, a leading social media expert, to talk about the social explosion and the implications for global outsourcers.
Latin America Data Centers: Evolving to Match US Standards
June 8th, 2012By Dan Berthiaume
Experts agree that hosted data centers in Latin America can offer value to users, but they don’t seem to agree on much else. Three experts discussed the current state and likely future development of Latin American data centers had some surprising differences of opinion on things like who exactly can benefit from using a hosted Latin American data center and what benefits they can obtain.
When Managing Remotely, Relationship Is The Key
March 23rd, 2012
By Michael Blankman
Decisions to outsource critical functions are never easy and there is a lot of internal inertia to overcome, but it is often hard to ignore the numbers. Outsourced relationships will always require a substantial remote management component. Successful remote management is not possible if the relationship isn’t sound. It is the difference between a glossy presentation and the real world.
Is Latin America Doing Enough For Its Economies?
March 14th, 2012
By Robert L. Scheier
The more than 700 attendees at the MIT Latin America conference March 10th in Cambridge heard a lot of upbeat talk about economic prospects for Latin America in general, and emerging markets throughout the southern hemisphere.
Get More Accurate Outsourcing ROI in Six Easy Steps
February 8th, 2012
By Jerry Durant
Everybody wants ROI from their outsourcing projects. Many (on both the buy and the sell side) claim it. But relatively few have the knowledge or background to calculate it correctly. This not only makes it harder to make good decisions, but saps the credibility of whoever is doing the calculations.
Far too many operations and procurement professionals try to calculate ROI without a sufficient understanding of it.
Want Better Customer Service? Take the Pulse of Your Company
February 1st, 2012
By Rosanne D’Ausilio PhD
There is what we call a moment of truth when a customer makes a decision about you, your company, maybe even all companies in your industry, based on their interaction with anyone from the front lines up to and including your CEO. In those first three sentences, a customer determines whether their interaction will be a good experience, a bad experience, or a waste of their time.
When talking about customer service, customer satisfaction, and customer retention, you often hear that the best way to determine how you’re doing is to ask your customer. And that’s absolutely true. However, if you really want to know how your company is doing, ask your internal customer.
Nearshore Marketing: How Do You Get Your Sales-Ready Leads?
November 22nd, 2011By Fernando Labastida
Imagine this: Suddenly 2012 has arrived. You’re happy because you’ve successfully completed all your projects for 2011. But you’ve got no deals in the pipeline. Scary scenario, right? It’s also a very likely scenario, and it happens to far too many Nearshore IT firms.
