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BPO Dissatisfaction Can Be a Good Thing

BPO Dissatisfaction Can Be a Good Thing

By Paul Singer, Principal, Pace Harmon If you asked a BPO buyer 10 years ago, “Are you satisfied with your BPO program?” you would likely hear, “Yes – we achieved the desired costs savings.” Today, when BPO buyers are asked ...

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Evolving the Engineering Vendor Relationship

Evolving the Engineering Vendor Relationship

By Dmitry Stillermann, Vice President of Capital Markets, DataArt We covered management-level communication in our previous article on the engineering vendor partnership model, but equally important is the communication to the joint team in general. Even the most experienced vendor team ...

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LATAM-Based BPO Providers Are Hitting the Global Top Five

LATAM-Based BPO Providers Are Hitting the Global Top Five

By Juan Manuel González, ICT Industry Manager, Latin America, Frost & Sullivan There are not many industries, except for commodities, where you can find two Latin American providers among the top five players worldwide. This statement is even more valid nowadays ...

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Implementing the Engineering Vendor Partnership Model

Implementing the Engineering Vendor Partnership Model

By Dmitry Stillermann, Vice President of Capital Markets, DataArt While the global economy attempts to extricate itself from the aftermath of the Great Recession while trying not to fall into another recession in the process, the financial sector is still ...

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The New Horizon for Business Intelligence and Analytics

The New Horizon for Business Intelligence and Analytics

By Rado Kotorov, Chief Innovation Officer at Information Builders Successful companies know that achieving a competitive advantage in today’s market is largely a function of deploying better and more advanced analytics of a growing variety of data. Analytics allows companies ...

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The Pros and Cons of Utilizing an Agile Methodology

The Pros and Cons of Utilizing an Agile Methodology

By Carla Dawson, Digital Marketing Manager, Mobydigital Agile Methodologies are the latest in software development but what advantages and disadvantages do they present from a client and provider perspective? Software development is a complicated process from both perspectives and it is ...

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As Cuba Opens, More Money Means More Technology

As Cuba Opens, More Money Means More Technology

By Ellery Roberts Biddle, Editor, Global Voices Advocacy Last month’s bombshell announcements that the U.S. and Cuban governments have decided to re-establish diplomatic ties after 56 years of estrangement brought tears, joy, awe, and disbelief to Cubans across the globe. ...

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