Work with Us Contact Us Our Purpose

Central America Can Compete by Working Together

Central America Can Compete by Working Together

By Atul Vashistha, Chairman of Neo Group Cost, talent and culture have made Latin America an attractive region for the nearshore business model for every blend of service, including ITO, BPO, and KPO. But recently, an idea started circulating that ...

Read More »

Privacy is Not Dead, It Just Has A Different Personality

Privacy is Not Dead, It Just Has A Different Personality

By Carlos Chalico Humans are social beings by nature. We enjoy interacting with others; we constantly exchange information, ideas and beliefs. We have always done this through many different channels, whether face-to-face, in writing or by recording our messages on ...

Read More »

What Makes Continuous Innovation in BPO So Difficult?

What Makes Continuous Innovation in BPO So Difficult?

By Paul Singer & Adam Cummins, Principals, Pace Harmon The promise of ongoing innovation is often one of the primary reasons companies consider business process outsourcing (BPO).  Each BPO provider’s marketing heavily touts their ability to drive constant, positive change ...

Read More »

What it Will Take to Meet El Salvador’s English Demands

What it Will Take to Meet El Salvador’s English Demands

By Jon Felperin Back in 2011, we reported that the most pervasive and challenging issues across the Nearshore region were establishing English language training programs that actually produced well-trained professionals. Among Central American countries, El Salvador has certainly been a leader ...

Read More »

Seven Lessons Learned From Highly Effective Shared Services

Seven Lessons Learned From Highly Effective Shared Services

By Chas Moore, Managing Director (North America), Chazey Partners While the Shared Services model has produced several examples of success at delivering higher quality, lower cost, and improved control, many implementations still don’t perform at the expected levels because leaders ...

Read More »

Maturity of ITO Market Spurs New Investment

Maturity of ITO Market Spurs New Investment

By Mauricio Chede, Information Technology Research Analyst, Frost & Sullivan The IT infrastructure outsourcing services market in Latin America is growing more mature each day. Companies are better understanding the benefits of outsourcing, such as being able to reduce costs ...

Read More »
Scroll To Top