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A Deeper Look at the Convergys-Stream Acquisition

A Deeper Look at the Convergys-Stream Acquisition

Over the past six months there has been a seismic shift in the customer management services (CMS) business process outsourcing (BPO) vendor landscape, with merger and acquisition (M&A) activity leading to the emergence of two new heavy hitters. Concentrix’s acquisition ...

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Why Due Diligence Never Ends

Why Due Diligence Never Ends

By Michael Blankman Last year I wrote several articles for Nearshore Americas on how to better manage outsourced relationships. These pieces covered all facets of becoming a successful outsourcer and included vendor selection, managing multiple vendors, incentives, brand management and ...

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Why Big Data is a Big Deal for Global Outsourcers

By Ann All Data volumes are growing so fast that companies now refer to this huge flow of incoming information as Big Data. According to IBM, 2.5 quintillion bytes of data are generated every day, much of it from emerging data ...

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Ovum Analysis: What’s Next for Nicaragua?

Ovum Analysis: What’s Next for Nicaragua?

The second annual investment summit held last week in Managua by ProNicaragua (the Nicaraguan government investment agency) went some way toward increasing Nicaragua’s visibility as a viable nearshore outsourcing location in the Americas.

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When Managing Remotely, Relationship Is The Key

When Managing Remotely, Relationship Is The Key

By Michael Blankman Decisions to outsource critical functions are never easy and there is a lot of internal inertia to overcome, but it is often hard to ignore the numbers. Outsourced relationships will always require a substantial remote management component. ...

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