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Report: Contact Centers Must ‘Go Digital or They Will Die’

Report: Contact Centers Must ‘Go Digital or They Will Die’

By Narayan Ammachchi Contact centers are massively unprepared to go digital, despite digital interactions having grown to account for 35% of customer care service, according to a study by ICT services and solutions provider Dimension Data. Contact centers refusing to adopt digital ...

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Report: Mexico Leads Latin American Outsourcing Industry

Report: Mexico Leads Latin American Outsourcing Industry

By Narayan Ammachchi The Latin American outsourcing industry has been growing steadily and Mexico leads the pack with the highest number of service providers and a superior business climate, according to a report from outsourcing industry research firm Information Services Group (ISG). Mexico ...

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