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Is Outcome-Based Pricing in BPO Here to Stay?

Is Outcome-Based Pricing in BPO Here to Stay?

By Duncan Tucker The recent rise in the number of contracts containing outcome-based pricing models provides obvious benefits for buyers in the contact center industry. These agreements, which reward service providers for meeting specific objectives, can prove mutually beneficial by ...

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UST Global Acquires Spanish IT Consulting Firm TCP

UST Global Acquires Spanish IT Consulting Firm TCP

By Narayan Ammachchi UST Global has acquired Spanish IT consulting firm TCP, bolstering its operations in both Europe and Latin America. Financial details of the deals have not been disclosed. The Madrid-based firm specializes in integration of IT solutions and ...

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Cognizant Buys US Healthcare Tech Services Provider Cadient

Cognizant Buys US Healthcare Tech Services Provider Cadient

By Narayan Ammachchi Cognizant has snapped up yet another U.S.-based healthcare technology services provider. In a statement issued early Tuesday, the outsourcing giant said it was acquiring Cadient Group, a Pennsylvania-based digital marketing agency with a wide clientele in the life ...

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Cisco to Help Transform Guadalajara into a Smart City

Cisco to Help Transform Guadalajara into a Smart City

By Narayan Ammachchi U.S. networking giant Cisco has agreed to put to use its expertise to help Mexico’s Guadalajara transform itself into Latin America’s first “Creative Digital City.” In an agreement signed with the Fideicomiso Ciudad Creativa Digital Guadalajara, Cisco has committed ...

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Major Firms Set to Increase Reliance on Shared Services

Major Firms Set to Increase Reliance on Shared Services

By Narayan Ammachchi Over the next two years, about 72% of major enterprises will increase their outsourcing services investments while 61% will increase their reliance on global shared services, according to a new joint study from KPMG and HfS Research. ...

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