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Atento Exits Czech Republic to Focus on Latin America

Atento Exits Czech Republic to Focus on Latin America

By Narayan Ammachchi Spanish outsourcing giant Atento has agreed to sell off its Czech Republic operations to Italian call center firm Comdata SPA, saying it wants to focus on expanding its operations in Latin America. Neither firm has disclosed the ...

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Worried About Overbilling? Buyers Beware

Worried About Overbilling? Buyers Beware

By Tim Wilson No one likes to be overbilled, yet both buyers and outsourcers know it happens. Often, the assumption is that overbilling is the result of a technical error, not human malfeasance. But that isn’t always the case, and ...

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Why Shared Services Often Still Falters at the Gate

Why Shared Services Often Still Falters at the Gate

By Robert Towle, Managing Director of North America (East), Chazey Partners While industry reports and data seem to indicate that the Shared Services and Outsourcing model is widely recognized and applied in practice, in truth, only a relatively small proportion ...

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Capgemni Wins F&A Outsourcing Contract with Brazil’s Algar

Capgemni Wins F&A Outsourcing Contract with Brazil’s Algar

By Narayan Ammachchi French outsourcing giant Capgemini has won a US$53 million outsourcing contract with Brazilian business conglomerate Algar Group to provide finance and accounting services. This is the second major deal Capgemini has landed with the Brazilian company after ...

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