By Narayan Ammachchi

French BPO giant Capgemini has landed a lucrative outsourcing contract with Swedish high-tech firm Sandvik.

Under the agreement, Capgemini will process the Sandvik’s financial transactions (F&A) at its delivery centers in Brazil, Poland, China and India. Neither firm has disclosed the financial details of the deal.

The French company stated in a press release that it would streamline accounting processes and help Sandvik adopt global financial standards. The relationship between Capgemini Group and Sandvik is not new but, according to analysts, this is the first outsourcing contract that the Capgemini has won from the Swedish company.

“We feel a strong cultural connection between the two organizations and are very excited about the collaboration between Sandvik and Capgemini over the coming years,” stated Hubert Giraud, CEO for Global Business Process Outsourcing at Capgemini.

Capgemini – which reported US$13.5 billion in revenue last year – has over 9,000 FAO professionals …

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How did a Tier One BPO player choose Guatemala over other more notable LATAM destinations?

By James Bargent

Back in 2007, global outsourcing and consultancy firm Capgemini ran the sort of Guatemalan BPO operation that convention would expect from a small, developing Central American location – a couple of hundred seats providing low-level customer service work. However, merely a year later, the company’s operation had more than doubled in size and was providing high-value finance and accounting services for a major international client, setting Capgemini on a path of expansion that has challenged standard thinking on the outsourcing potential of one of the Nearshore region’s often over-looked corners.

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How do Capgemini, TCS, Infosys, Softtek and Wipro tackle a burning issue for BPO buyers?

By Dan Berthiaume

There is a general consensus in today’s BPO marketplace that outsourcing is evolving out of being a simple means of reducing the cost of labor and into a means of transforming the enterprise by driving innovation. But for a BPO provider, achieving innovation within the potentially narrow confines of a performance-based contract is easier said than done.

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By Stan Lepeak, KPMG

The real risk of cyber attacks on critical computing infrastructure is nothing new, but the perceived threat level continues to grow, as evidenced recently by the dire warnings issued by US Defense Secretary Leon Panetta. There is no shortage of well publicized and documented occurrences of cyber attacks to reinforce that they are a serious and in some cases potentially fatal threat.

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By Jon Tonti

Sourcing external service providers to reduce costs and increase efficiency is the strategic sourcing baseline for any company.  From that starting point companies grapple with how to get the most out of their strategic sourcing by finding the right providers and then aligning with them.  A lot of company money is spent on consultants to advise management teams how to do exactly that.  Nearshore Americas talked with Scott Madden’s Andy Flores in order to take advantage of his knowledge and the residual knowledge built up at Scott Madden in regards to strategic sourcing.

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By Jon Tonti

Every company has different structures for managing vendors that hinge on where to centralize and decentralize power.  Decentralization can give employees the space to act more independently and gain the capabilities that come with the challenge; however, an organization may run the risk of disjointed communication, less objective vendor scrutiny, or putting unprepared managers in high pressure situations.

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By Jon Tonti

Jamaica has the largest English speaking population in the western hemisphere behind the United States and Canada totaling 2.7 million.  What’s the best way to tap into this thriving population of English-speaking Jamaicans? That’s one of the key questions pursued in a new  Nearshore Americas E-report – BPO Jamaica– that takes a fresh look at  a country that both Gartner and A.T. Kearney say is a “market to watch in 2012.”

BPO Jamaica stresses that companies like ACS/Xerox, Teleperformance, Convergys, VistaPrint, and Scotiabank are not in the Jamaican market for pure labor arbitrage, but are instead pushing into more sophisticated BPO, taking advantage of Jamaica’s human capital, the country’s “major strength,” and a strength that is now beginning to flourish in Kingston rather than solely Montego …

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By Michael Blankman

A constant that runs throughout any outsourcing arrangement is a persistent level of tension between parties over their roles and responsibilities. On one hand, the vendor feels that if the outsourcer was performing well and remaining competitive there wouldn’t have been a need to search for a partner to begin with. Conversely, the outsourcer finds it difficult to let go and clings

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By Luke Bujarski

As the global BPO market is on pace to expand, Brazil is looking for ways to seek its cut. Its business process outsourcing market is expected to see a growth upwards of 7 percent through 2012, with revenues inching closer to $5 billion. Nearshore Americas sat with Anderson Figueirendo, IDC Brazil´s Enterprise Services Analyst, to learn about the prospects and the potentials of Brazil’s BPO industry.

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By Dan Berthiaume

 Managed services firm Serco Global Services is gearing up to expand Business Processing Outsourcing (BPO) capabilities in North and Central America. With US- based locations

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