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India’s Zensar Acquires US-based Professional Access

India’s Zensar Acquires US-based Professional Access

By Narayan Ammachchi Indian software services and BPO firm Zensar Technologies has announced the acquisition of New York City-based e-commerce solutions provider Professional Access. Financial details of the deal have not been disclosed. With annual revenue of more than US$30 million, ...

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Sutherland Takes Piece of 800-Flowers Customer Care

Sutherland Takes Piece of 800-Flowers Customer Care

By Narayan Ammachchi United States’ floral and gift retailer 1-800-Flowers.com, Inc has outsourced its customer care service to Sutherland Global Services (SGS). Financial details of the deal have not been disclosed. The Carle Place-based retailer – believed to be the ...

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Report: IT Outsourcing Bookings Decline 70% in North America

Report: IT Outsourcing Bookings Decline 70% in North America

By Narayan Ammachchi IT outsourcing bookings declined 25% globally in the second quarter of this year, with cloud computing continuing to outshine the outsourcing sector. This is the second straight quarter of declining growth, according to research firm NelsonHall’s quarterly ...

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Today, Even Higher Skills are Being Offshored

Today, Even Higher Skills are Being Offshored

By Kenneth Hess Historically, companies in the U.S. have offshored low wage and low responsibility jobs to cheap labor locations around the globe. However, that trend has begun to change in recent years as more companies rethink their offshoring strategies. ...

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Genpact Looks to Verticals in Latin America

Genpact Looks to Verticals in Latin America

By Tim Wilson Genpact, a global business processes and outsourcing (BPO) company with over two billion dollars in annual revenue, has taken its vertical market focus to Latin America. The company first started to shift to an industry-specific strategy about ...

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Big Shakeout in FAO Coming to Global Outsourcing Market

Big Shakeout in FAO Coming to Global Outsourcing Market

By Kimberly Warner-Cohen A study recently released by Everest Group examining the Finance and Accounting Outsourcing (FAO) market and its trends for 2014 reveals that the industry’s 8 percent growth last year was primarily caused by a significant uptick in ...

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