Live at Nexus: Seeing Latin America in a New, Business Driven Light
April 24th, 2013
Nearshore Nexus – the most influential event in the thriving Nearshore outsourcing marketplace – kicked off today to record-breaking attendance in Jersey City, NJ. The sold out conference is hosting executives from over 30 Fortune 200 U.S. companies and representatives from 18 countries in the Caribbean and Latin America. Panels and presentations in the early phase
of the event have focused on a range of business critical outsourcing issues, from bank industry risks to the real cost of setting up operations in the region.
By Eric Hochstein
Last spring, Stephanie Moore was busy working as a Forrester Research analyst on Sourcing and Vendor Management, advising companies on outsourcing and offshoring strategies. Today, from the opposite vantage point, the former pundit is now President of Ameritas Technologies, a fledgling startup that delivers outsourced services from domestic centers, bucking the offshore trend that she so heavily engaged in just a few years ago.
Nexus 2013: An Unstable U.S. Seeks the Steadiness of Latin America
February 25th, 2013
Nearshore Nexus – the premiere conference for the exploding world of Latin America and Caribbean IT innovation and accelerating business process services – is returning to the New York City area on April 24 and we’re extending a special offer for IT, procurement and sourcing decision-makers to join us!
Nexus is calling on outsourcing ‘buyers’ (corporate or small business executives in IT, finance, procurement, or sourcing) to participate in this very special, very exclusive conference. We are offering a 25% ‘early bird’ discount for buyer executives. Go here to request an access code invitation to Nexus, and we’ll process your request. (Buyer executives can come from any nation in the Americas, or from any other part of the world, for that matter.)
Going on its third year of operation, Nexus is specifically designed to harvest the best ideas and brightest opportunities …
Q/A: China Awakens to the Strategic Upside of Latin America
November 2nd, 2012
Robbio: China is Argentina’s largest foreign investor, for some good reasons.
By Clayton Browne
China is a hot topic in politics as well as the outsourcing industry.
Nearshore Americas sat down with Luis Robbio, the CEO of Argentina-based Belatrix Software, to get the perspective of a Latin American outsourcing exec with some experience in China. Robbio was a panelist at the recent Sixth Annual China-LAC Business Summit in Hangzhou, China, and offers his perspectives on the opportunities and risks involved in doing business in China, and the significance of the difference in cultures.
Cyber Attacks and Outsourcing: Prepare for the Worst, While Hope for the Slightly Bad
October 24th, 2012
By Stan Lepeak, KPMG
The real risk of cyber attacks on critical computing infrastructure is nothing new, but the perceived threat level continues to grow, as evidenced recently by the dire warnings issued by US Defense Secretary Leon Panetta. There is no shortage of well publicized and documented occurrences of cyber attacks to reinforce that they are a serious and in some cases potentially fatal threat.
Can Strategic Sourcing lead Your Business to Great Collaboration and Innovation?
September 21st, 2012By Jon Tonti
Sourcing external service providers to reduce costs and increase efficiency is the strategic sourcing baseline for any company. From that starting point companies grapple with how to get the most out of their strategic sourcing by finding the right providers and then aligning with them. A lot of company money is spent on consultants to advise management teams how to do exactly that. Nearshore Americas talked with Scott Madden’s Andy Flores in order to take advantage of his knowledge and the residual knowledge built up at Scott Madden in regards to strategic sourcing.
What Happens When Vendor Management Capabilities Don’t Exist in All Layers of Your Organization?
September 12th, 2012
By Jon Tonti
Every company has different structures for managing vendors that hinge on where to centralize and decentralize power. Decentralization can give employees the space to act more independently and gain the capabilities that come with the challenge; however, an organization may run the risk of disjointed communication, less objective vendor scrutiny, or putting unprepared managers in high pressure situations.
First Call Resolution: How to Define, Measure and Improve
August 28th, 2012By Rosanne D’Ausilio
A typical customer will not call back a call center. Not only does this keep costs high, but it decreases customer loyalty and increases turnover.
Kanban Case Study: Taking ‘Lean’ to the Furthest Limits on Globally Distributed Teams
August 27th, 2012
By Jon Tonti
A recent post on the practice of “Kanban” stirred up significant interest at Nearshore Americas – so we decided to revisit the issue and look specifically at how it works for globally distributed teams. In the previous article, we touched on Kanban’s framework, in this analysis, we look at Kanban usage by a product development team at Experian (the global information and credit processing firm) and how it leads to organic cross-functional team development.
How Competitive is Uruguay for Nearshore Services?
August 21st, 2012A top exec at Uruguay XXI points to some surprising strengths of this Southern Cone nation.
