By Eric Hochstein
Last spring, Stephanie Moore was busy working as a Forrester Research analyst on Sourcing and Vendor Management, advising companies on outsourcing and offshoring strategies. Today, from the opposite vantage point, the former pundit is now President of Ameritas Technologies, a fledgling startup that delivers outsourced services from domestic centers, bucking the offshore trend that she so heavily engaged in just a few years ago.
Nearshore Nexus 2013: The Right Hemisphere at the Right Time
March 11th, 2013Can Latin America help my business become faster, smarter and more competitive? REGISTER HERE
Nexus 2013: An Unstable U.S. Seeks the Steadiness of Latin America
February 25th, 2013
Nearshore Nexus – the premiere conference for the exploding world of Latin America and Caribbean IT innovation and accelerating business process services – is returning to the New York City area on April 24 and we’re extending a special offer for IT, procurement and sourcing decision-makers to join us!
Nexus is calling on outsourcing ‘buyers’ (corporate or small business executives in IT, finance, procurement, or sourcing) to participate in this very special, very exclusive conference. We are offering a 25% ‘early bird’ discount for buyer executives. Go here to request an access code invitation to Nexus, and we’ll process your request. (Buyer executives can come from any nation in the Americas, or from any other part of the world, for that matter.)
Going on its third year of operation, Nexus is specifically designed to harvest the best ideas and brightest opportunities …
At Outsource2LAC Conference, Medellin’s Strong Rise Takes Center Stage
December 5th, 2012
First Time Visitors “Blown Away” by Host City
By James Bargent
“This is a present reality, not a future dream,” said President of the Inter-American Development Bank Luis Alberto Moreno, as by video feed he proclaimed the start of the second “Outsource2LAC” conference in Medellin earlier today. O2LAC, as is known, attracted approximately 500 delegates from across the world, include strong representation from a dozen or so leading outsourcing-focused countries of Latin America and the Caribbean.
Can Strategic Sourcing lead Your Business to Great Collaboration and Innovation?
September 21st, 2012By Jon Tonti
Sourcing external service providers to reduce costs and increase efficiency is the strategic sourcing baseline for any company. From that starting point companies grapple with how to get the most out of their strategic sourcing by finding the right providers and then aligning with them. A lot of company money is spent on consultants to advise management teams how to do exactly that. Nearshore Americas talked with Scott Madden’s Andy Flores in order to take advantage of his knowledge and the residual knowledge built up at Scott Madden in regards to strategic sourcing.
What Happens When Vendor Management Capabilities Don’t Exist in All Layers of Your Organization?
September 12th, 2012
By Jon Tonti
Every company has different structures for managing vendors that hinge on where to centralize and decentralize power. Decentralization can give employees the space to act more independently and gain the capabilities that come with the challenge; however, an organization may run the risk of disjointed communication, less objective vendor scrutiny, or putting unprepared managers in high pressure situations.
Softtek’s Ross sees savings on testing TCO
By Jon Tonti
Methodology for software development is one of the fastest evolving segments of technology project management. Long dead is testing on a post-development cycle basis. As a percentage of development time and cost it varies, but nobody can deny that it is weighty. Testing is adapting to accommodate the demands of software development methodology – hell-bent on cutting waste
First Call Resolution: How to Define, Measure and Improve
August 28th, 2012By Rosanne D’Ausilio
A typical customer will not call back a call center. Not only does this keep costs high, but it decreases customer loyalty and increases turnover.
Kanban Case Study: Taking ‘Lean’ to the Furthest Limits on Globally Distributed Teams
August 27th, 2012
By Jon Tonti
A recent post on the practice of “Kanban” stirred up significant interest at Nearshore Americas – so we decided to revisit the issue and look specifically at how it works for globally distributed teams. In the previous article, we touched on Kanban’s framework, in this analysis, we look at Kanban usage by a product development team at Experian (the global information and credit processing firm) and how it leads to organic cross-functional team development.
Why the “Command and Control” Model of US Management Fails to Work in Latin America
August 21st, 2012
Duke’s Lewin: P&G is struggling in Brazil because of trying manage the ‘American Way’.
By Jon Tonti
Just because US music, fashion, and entertainment have long since permeated and been adopted by Latin America, don’t think that the US corporate style of management enjoys the same reception. Latin America has its own management style that is as different to the US management style as France’s is to Germany’s. “I recently saw a situation where a company brought in a top manager from outside the region who was put in charge of a group of executives from the home country that resulted in 25 percent of those executives leaving the company,” said Jane Siegel, a senior scientist at Carnegie Mellon’s Silicon Valley campus.
