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US Firm to Help Cuba Bolster its Telecommnications Network

US Firm to Help Cuba Bolster its Telecommnications Network

By Narayan Ammachchi U.S. company IDT Domestic Telecom has signed an agreement with Cuba’s state-run telecom firm Etecsa to provide a direct connection between the two countries. If approved by the U.S. Federal Communications Commission, the deal will see IDT become the only ...

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Arkadin Expands into Colombia with Acquisition of T-Uno

Arkadin Expands into Colombia with Acquisition of T-Uno

By Narayan Ammachchi Communication technology solutions vendor Arkadin, a subsidiary of Japanese telecom giant NTT Communications, has expanded to Colombia with the acquisition of local firm T-Uno. Bogota-based T-Uno specializes in remote collaboration solutions, spanning audio, web and video conferencing, ...

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AT&T Ramps Up Expansion into Mexico with Acquisition of Nextel

AT&T Ramps Up Expansion into Mexico with Acquisition of Nextel

By Narayan Ammachchi AT&T has bought out another Mexican telecom firm, Nextel Mexico, quickly consolidating its position in the country where billionaire businessman Carlos Slim’s telecom firms dominate the market. The U.S. telecom giant paid US$1.8 billion for the wireless assets, ...

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Ten Steps for Securing Customer Data

Ten Steps for Securing Customer Data

By Patrick Haller Very few things can damage a company’s reputation as does a security breach, compromising sensitive data. Customers trust that contact centers have all the necessary procedures, technology and screening methodologies in place to protect their vital private ...

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