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Hot Tips for Latin American Outsourcing Providers in 2015

Hot Tips for Latin American Outsourcing Providers in 2015

By Juan Manuel González, Enterprise Communications Industry Manager, Frost & Sullivan The need to contain costs, drive out agent inefficiencies, deliver high quality interactions for clients, and grow top-line revenues are among the biggest challenges facing customer care outsourcing firms in ...

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Nexus 2015: Pick of the Pics

Nexus 2015: Pick of the Pics

By NSAM Staff Nexus 2015 tackled burning issues such as U.S. foreign policy in relation to Latin America, Cuba’s changing status and how to tackle vendor governance, but the discussions did not end with the on-stage sessions, spilling over into the ...

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Capgemini is Reportedly in Talks to Acquire iGATE

Capgemini is Reportedly in Talks to Acquire iGATE

By Narayan Ammachchi French outsourcing firm Capgemini is reportedly in talks to purchase Indian IT outsourcing firm iGATE, according to the Times of India. The paper says the acquisition is more or less certain because Apax Partners, which financed much of ...

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