Prime Minister Golding And IMF Director Strauss-Kahn Praise Renewed Partnership With Caribbean Community
MONTEGO BAY, Jamaica, July 5 /PRNewswire-USNewswire/ — Jamaica’s Prime Minister Bruce Golding and International Monetary Fund Managing Director Dominique Strauss-Kahn met today at the CARICOM summit at Rose Hall Resort in Montego Bay, Jamaica. On the agenda for the summit are matters of trade, economic and financial issues, the recovery of Haiti post earthquake, human and social development, climate change and the environment, and the oil spill in the Gulf of Mexico. The regional issues the leaders are addressing are inextricably tied to broader global concerns.
(Photo: http://www.newscom.com/cgi-bin/prnh//DC30643)
(Photo: http://photos.prnewswire.com/prnh/20100705/DC30643)
Director Strauss-Kahn said that while the global economic crisis is not over, there is a positive outlook, saying, “Caribbean countries have a chance to put an end to the negative cycles of high debt and low growth…This is an opportunity to put public finances on …
Call Centers in Dominican Republic Answer Call in Haiti
February 9th, 2010
“This is a non stop job and we are working with five organizations to make sure all the people are receiving our aid,” said Emma Castro, Site Administrator for Stream.
By Karina Cuevas
A large part of the Dominican Republic call center industry has stepped up in a wide variety of ways to help alleviate the terrible suffering in Haiti.
Many of the institutions began collecting monetary donations internally through their employees, while others have obtained in-kind goods to deliver in Haiti. “Right after the earthquake, a high sense of corporate responsibility kicked in,” said Kemil Carbuccia, Sales and Marketing Manager for Nearshore Call Center Services. We always try to contribute because there is a willingness to help the people in need.”
Nearshore Call Center Services has already made three trips to the devastated nation and is planning on a fourth one within the next two weeks. Employees have delivered medicine, food and clothing to various sectors in Haiti and despite their well intentioned efforts; it does not seem like enough.
“At the beginning it was traffic and logistics [that made it difficult to get to Haiti],” said Carbuccia. Everyone wants to help, but it’s hard to organize and try to get everyone what they need.”
A client company of Nearshore is providing space for storage and thanks to contacts in Haiti; the goods are being delivered from one community to another in a somewhat efficient manner despite the lack of security engulfing the country.
Is Cuba Poised to Become a Call Center Hub?
November 6th, 2009NSAM EXCLUSIVE GUEST POST
By Peter Ryan, Lead Analyst – BPO and Contact Center Outsourcing & Services, OVUM
Since Fidel Castro’s relinquishment of power to his brother, Raul, many Nearshore outsourcing speculators have been wondering aloud whether Cuba could be the next big thing for contact center services into North America.
Exclusive: Why VistaPrint is So Bullish on the Caribbean
May 13th, 2009VistaPrint’s Roger Williams recently spoke with Caribbean CRM Central to talk about the company’s captive design, sales and services centers in Bermuda and Jamaica. Roger is the General Manager of VistaPrint Jamaica Limited. About a quarter of the company’s 1,600 global workforce is based in the Caribbean. The talent pool in Jamaica has become one of the core attractions for VistaPrint. 
Roger shares some insightful comments about the reason for VistaPrint’s commitment to developing a nearshore operations center. Follow this link to see the whole interview…
We continue to get significant interest in our coverage of the ACS acquisition of E-Services, based in Jamaica and St. Lucia. As follow up, I wanted to post a link to the transcript of yesterday’s ACS analyst meeting which included discussion of the E-Services acquisition.
Human capital is seen as an asset in the Caribbean
Tom Burlin, Chief Operating Officer at ACS, explains on the call: “The acquisition provides us with potential for incremental BPO crossselling opportunities…We believe this acquisition will be a really nice addition to ACS and helps expand our global production model.” For the full transcript click here.
The deal – which was reportedly years in the making – continues to be a promising indication of ACS belief in the human capital potential in the Caribbean …
IAOP: Where are the Caribbean Players?
April 24th, 2009It’s a shame we didn’t see a Caribbean presence at this week’s IAOP meeting. The Caribbean region does not currently have its own IAOP chapter, but IAOP chairman Michael Corbett told me it’s an issue that the association’s leadership is looking at. 
Whether the Caribbean outsource community joins the Central America group, or goes out on its own, is an open question.
One thing is for sure: The networking, spirit of collaboration and organizational best practices were what made the IAOP meeting in Guatemala so successful. I am confident the Caribbean can develop a similar community to help the islands’ outsourcers speak as one and help better define the unique value of the region. If you’re active in Caribbean outsourcing and want to get involved in potential discussions around forming a group, drop me a line: kirk@nextcoastmedia.com
