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Transformation Speed Bump Delays Automation Adoption

Transformation Speed Bump Delays Automation Adoption

By Patrick M. Heffernan and Geoff Woollacott, Principal Analysts, TBR Analytics and automation have sparked a resurgence in the utilization of business process outsourcing (BPO) by large corporations, with two immediate impacts. Firstly, automation is stripping out labor and lowering ...

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TMF Group Buys PricewaterhouseCoopers’ Brazilian BPO Unit

TMF Group Buys PricewaterhouseCoopers’ Brazilian BPO Unit

By Narayan Ammachchi U.S. professional services firm PricewaterhouseCoopers (PwC) has sold its Brazilian outsourcing arm Apriori to the TMF Group, apparently to phase out BPO operations and focus on consulting services. Amsterdam-based TMF says the acquisition will increase the “breadth and ...

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A Closer Look at UST Global’s Costa Rica Gamble

A Closer Look at UST Global’s Costa Rica Gamble

By Kirk Laughlin Over a year ago, southern California-based UST Global revealed plans to open a new delivery center in Costa Rica, capping a furious series of announcements by global services’ players to capitalize on what was at the time ...

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