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Guatemala Gains Traction in English-Language Voice

Guatemala Gains Traction in English-Language Voice

Although Guatemala is probably better known for its Mayan culture and history, a concerted effort to establish itself as a player in the nearshore contact center space is beginning to show tangible results. An impressive string of recent wins, attracting ...

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Sutherland Launches Global Delivery Center in Jamaica

Sutherland Launches Global Delivery Center in Jamaica

By Narayan Ammachchi Sutherland Global Services (SGS) has launched a huge delivery center at the University of the West Indies, raising the prospects of creating more than 3,000 jobs in Jamaica. This is the largest foreign investment in the Caribbean ...

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Qualfon Guyana to Build BPO Facility in New York

Qualfon Guyana to Build BPO Facility in New York

By Narayan Ammachchi Caribbean outsourcing giant Qualfon Guyana has unveiled its plans to build a new contact center and back-office processing facility in Hancock, New York, promising to create more than 400 jobs. The new delivery center will be operated by ...

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