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New E-Report: Guyana Makes its Case for BPO Investment

New E-Report: Guyana Makes its Case for BPO Investment

With a large English-speaking population and very competitive labor costs, Guyana’s outsourcing industry is primed for strong growth, the latest E-Report by Nearshore Americas has discovered.  A former British colony with a population of under 1.5 million, Guyana has a close business ...

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Guyana’s Steady Climb to Outsourcing Respectability

Guyana’s Steady Climb to Outsourcing Respectability

Guyana Outsourcing: Positioned for Growth By Narayan Ammachchi With a large English-speaking population and labor costs far below those in the Philippines, Guyana is well positioned to attract large foreign investment in its outsourcing industry. The latest white paper by Nearshore ...

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Golden Gate BPO Launches Delivery Center in Belize

Golden Gate BPO Launches Delivery Center in Belize

By Narayan Ammachchi US outsourcing firm Golden Gate BPO Solutions has expanded to Belize with the launch of a delivery center big enough to accommodate more than 500 agents. A vast pool of English-speaking workers, close proximity to the United ...

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Private Equity Investors Buy Aditya Birla Minacs

Private Equity Investors Buy Aditya Birla Minacs

By Narayan Ammachchi India’s Aditya Birla Nuvo has confirmed the sale of its BPO unit Minacs to a group of private equity firms for $260 million. The new owners, Capital Square Partners (CSP) and CX Partners, have not disclosed their plans ...

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Teleperformance to Run BookI.com’s Contact Center in Jamaica

Teleperformance to Run BookI.com’s Contact Center in Jamaica

By Narayan Ammachchi European outsourcing giant Teleperformance has landed a deal with travel company BookIt.com to run its contact center in Jamaica’s Montego Bay. Launched in December last year, the contact center provides customer-care services to the travel agency’s guests ...

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Island Outsourcers Launches Delivery Center in the Bahamas

Island Outsourcers Launches Delivery Center in the Bahamas

By Narayan Ammachchi Jamaican BPO firm Island Outsourcers has expanded its operations into the Bahamas with the long-awaited launch of a contact center, its first on the Caribbean island. The facility, located on West Atlantic Drive, offers advanced technology critical to ...

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