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Convergys Completes Acquisition of Stream

Convergys Completes Acquisition of Stream

By Narayan Ammachchi Stream has now fully merged with Convergys, creating the second biggest BPO provider in the $55 billion global outsourcing industry. Cincinnati, Ohio-based Convergys disclosed its agreement to purchase Stream in the first week of of January. The ...

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StarTek Launches Delivery Center in Tegucigapla, Honduras

StarTek Launches Delivery Center in Tegucigapla, Honduras

By Narayan Ammachchi U.S. BPO firm StarTek has launched a delivery center in Tegucigalpa, becoming the first foreign outsourcer to set up office in the violence-hit Honduran capital. This is StartTek’s second delivery center in the Central American country, the ...

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iQor Launches New Call Center in Panama City

iQor Launches New Call Center in Panama City

By Narayan Ammachchi U.S. outsourcing firm iQor has expanded its operations in Panama with the launch of a call center in Panama City. New York-based iQor says it is going to hire about 300 agents for the new delivery center. ...

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Private Equity Investors Buy Aditya Birla Minacs

Private Equity Investors Buy Aditya Birla Minacs

By Narayan Ammachchi India’s Aditya Birla Nuvo has confirmed the sale of its BPO unit Minacs to a group of private equity firms for $260 million. The new owners, Capital Square Partners (CSP) and CX Partners, have not disclosed their plans ...

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Zero Variance Expands its Operations in Honduras

Zero Variance Expands its Operations in Honduras

By Narayan Ammachchi Zero Variance, a quality assurance provider for customer contact centers, says it has recently expanded its operations in Honduras, following a surge in demand for its services in Central America. The Fergus Falls, MN-based company helps contact ...

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