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Sitel to Hire 300 Agents at Call Center in Alabama

Sitel to Hire 300 Agents at Call Center in Alabama

By Narayan Ammachchi Global outsourcing firm Sitel is expanding its operations in Alabama by hiring nearly 300 agents for its call center in Hamilton. The expansion is the result of a new contract the outsourcer won with a U.S.-based communication ...

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Los Angeles Call Center Accused of Sexually Harassing Staff

Los Angeles Call Center Accused of Sexually Harassing Staff

By Narayan Ammachchi A U.S. government agency is suing Los Angeles-based call center company VXI Global Solutions on charges of sexually harassing its male and female employees. Supervisors at the contact center allegedly showed pornographic images and groped their subordinates. “VXI Global Solutions violated ...

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Sutherland Takes Piece of 800-Flowers Customer Care

Sutherland Takes Piece of 800-Flowers Customer Care

By Narayan Ammachchi United States’ floral and gift retailer 1-800-Flowers.com, Inc has outsourced its customer care service to Sutherland Global Services (SGS). Financial details of the deal have not been disclosed. The Carle Place-based retailer – believed to be the ...

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Teleperformance to Hire 300 Call Center Agents in Texas

Teleperformance to Hire 300 Call Center Agents in Texas

By Narayan Ammachchi Teleperformance is preparing to hire 300 agents for its call center operation in Abilene, Texas, as the global outsourcing giant presses ahead to garner a larger chunk of contracts emanating from the Obama administration’s healthcare law. The ...

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