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Los Angeles Call Center Accused of Sexually Harassing Staff

Los Angeles Call Center Accused of Sexually Harassing Staff

By Narayan Ammachchi A U.S. government agency is suing Los Angeles-based call center company VXI Global Solutions on charges of sexually harassing its male and female employees. Supervisors at the contact center allegedly showed pornographic images and groped their subordinates. “VXI Global Solutions violated ...

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Sutherland Takes Piece of 800-Flowers Customer Care

Sutherland Takes Piece of 800-Flowers Customer Care

By Narayan Ammachchi United States’ floral and gift retailer 1-800-Flowers.com, Inc has outsourced its customer care service to Sutherland Global Services (SGS). Financial details of the deal have not been disclosed. The Carle Place-based retailer – believed to be the ...

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Teleperformance to Hire 300 Call Center Agents in Texas

Teleperformance to Hire 300 Call Center Agents in Texas

By Narayan Ammachchi Teleperformance is preparing to hire 300 agents for its call center operation in Abilene, Texas, as the global outsourcing giant presses ahead to garner a larger chunk of contracts emanating from the Obama administration’s healthcare law. The ...

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Today, Even Higher Skills are Being Offshored

Today, Even Higher Skills are Being Offshored

By Kenneth Hess Historically, companies in the U.S. have offshored low wage and low responsibility jobs to cheap labor locations around the globe. However, that trend has begun to change in recent years as more companies rethink their offshoring strategies. ...

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FCC Hits Sprint With Record $7.5 Million Fine

FCC Hits Sprint With Record $7.5 Million Fine

The Federal Communications Commission has charged Sprint with the largest fine ever levied for violations of  Do Not Call Laws, dunning the wireless telecom carrier with a record $7.5 million fine. This after repeat violator Sprint allegedly failed to honor a previous consent decree reached in ...

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Qualfon Acquires US Call Center Firm Center Partners

Qualfon Acquires US Call Center Firm Center Partners

By Narayan Ammachchi Qualfon has acquired U.S. call center firm Center Partners in a deal that will give the global BPO provider a significant foothold in North America. With approximately 2,500 employees at six centers in Idaho, Washington and Colorado, Center Partners ...

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