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Today, Even Higher Skills are Being Offshored

Today, Even Higher Skills are Being Offshored

By Kenneth Hess Historically, companies in the U.S. have offshored low wage and low responsibility jobs to cheap labor locations around the globe. However, that trend has begun to change in recent years as more companies rethink their offshoring strategies. ...

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FCC Hits Sprint With Record $7.5 Million Fine

FCC Hits Sprint With Record $7.5 Million Fine

The Federal Communications Commission has charged Sprint with the largest fine ever levied for violations of  Do Not Call Laws, dunning the wireless telecom carrier with a record $7.5 million fine. This after repeat violator Sprint allegedly failed to honor a previous consent decree reached in ...

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Qualfon Acquires US Call Center Firm Center Partners

Qualfon Acquires US Call Center Firm Center Partners

By Narayan Ammachchi Qualfon has acquired U.S. call center firm Center Partners in a deal that will give the global BPO provider a significant foothold in North America. With approximately 2,500 employees at six centers in Idaho, Washington and Colorado, Center Partners ...

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Xerox Acquires Smart Data to Bolster e-Discovery Service

Xerox Acquires Smart Data to Bolster e-Discovery Service

By Narayan Ammachchi Xerox Corp. has acquired Smart Data Consulting, thus expanding its e-discovery services and technology consulting capabilities. Financial terms of the deal have not been disclosed. New York City-based Smart Data will also help Xerox bolster its managed ...

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Qualfon To Launch Another US Contact Center in Texas

Qualfon To Launch Another US Contact Center in Texas

By Narayan Ammachchi Caribbean outsourcing giant Qualfon has announced that it is preparing to launch another contact center in the United States, hinting at plans to capitalize on the growing demand for bilingual voice services in North America. The news ...

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