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Los Angeles Call Center Accused of Sexually Harassing Staff

Los Angeles Call Center Accused of Sexually Harassing Staff

By Narayan Ammachchi A U.S. government agency is suing Los Angeles-based call center company VXI Global Solutions on charges of sexually harassing its male and female employees. Supervisors at the contact center allegedly showed pornographic images and groped their subordinates. “VXI Global Solutions violated ...

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Accenture to Create 300 New Jobs in Costa Rica

Accenture to Create 300 New Jobs in Costa Rica

By Narayan Ammachchi Global outsourcing firm Accenture plans to offer finance and accounting services from delivery centers in Costa Rica, generating about 300 new jobs over the next couple of years, according to Costa Rican President Luis Guillermo Solis. Solis, ...

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Teleperformance Integrates Aegis Units into its US Operations

Teleperformance Integrates Aegis Units into its US Operations

By Narayan Ammachchi The Aegis units that Teleperformance bought last month will henceforth operate as part of Teleperformance USA, the Paris-based outsourcer has stated. The acquisition is now complete, although the process of integrating Aegis’ employees is still underway. Teleperformance revealed ...

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CSS Sees Costa Rica as Gateway into Latin America

CSS Sees Costa Rica as Gateway into Latin America

By Norberto Gaona Just over a year ago CSS Corp., a global tech support business,initiated operations in Latin America by opening its first Delivery Center in Costa Rica.  Since then the Delivery Center’s Manager, Adolfo Bonilla, has focused on expansion; ...

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