Nearshore Americas | The New Axis of Outsourcing » News & Analysis http://www.nearshoreamericas.com Nearshore Americas: Premium Intelligence and Better Outcomes in Latin America Outsourcing Mon, 29 Jun 2015 05:52:58 +0000 en-US hourly 1 HP Abandons Medellin Global Center and Has No One to Blame But Itself http://www.nearshoreamericas.com/hp-kills-medellin-global-services-center-blame/ http://www.nearshoreamericas.com/hp-kills-medellin-global-services-center-blame/#comments_49820 Fri, 12 Jun 2015 00:28:53 +0000 http://www.nearshoreamericas.com/?p=49820 With triumphant platitudes and self-congratulatory praise, Hewlett-Packard made history by opening a US$14 million global …

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Five Scenarios Where Insourcing Makes Better Sense Than Outsourcing http://www.nearshoreamericas.com/scenarios-insourcing-sense-outsourcing/ http://www.nearshoreamericas.com/scenarios-insourcing-sense-outsourcing/#comments_48597 Wed, 10 Jun 2015 16:19:19 +0000 http://www.nearshoreamericas.com/?p=48597 By Bianca Wright The case for nearshore is clear: increased cultural affinity, technical skills in …

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Cuba Unveils Plans to Reach 90 Percent Broadband Penetration by 2020 http://www.nearshoreamericas.com/cuba-unveils-plans-provide-broadband-access-country-2020/ http://www.nearshoreamericas.com/cuba-unveils-plans-provide-broadband-access-country-2020/#comments_48640 Tue, 09 Jun 2015 17:00:03 +0000 http://www.nearshoreamericas.com/?p=48640 By Narayan Ammachchi The government of Cuba says it will expand broadband coverage to 90 percent …

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Cuba Ripe For Internet Development, But Foreign Investment Still A Ways Off http://www.nearshoreamericas.com/cuba-ripe-internet-development-foreign-investment/ http://www.nearshoreamericas.com/cuba-ripe-internet-development-foreign-investment/#comments_48645 Fri, 05 Jun 2015 17:07:05 +0000 http://www.nearshoreamericas.com/?p=48645 Cuba is a tantalizing, complex and ultimately slow-building market that has significant upside despite the …

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English Skills are a Foundation for Success in Barranquilla http://www.nearshoreamericas.com/english-skills-foundation-success-barranquilla/ http://www.nearshoreamericas.com/english-skills-foundation-success-barranquilla/#comments_37409 Wed, 03 Jun 2015 20:44:57 +0000 http://www.nearshoreamericas.com/?p=37409 Is it possible for a native Spanish-speaker go from speaking very basic English to advanced …

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Bogota’s Mayor Thrown Out with the Trash http://www.nearshoreamericas.com/bogotas-mayor-thrown-trash/ http://www.nearshoreamericas.com/bogotas-mayor-thrown-trash/#comments_38564 Wed, 03 Jun 2015 16:33:33 +0000 http://www.nearshoreamericas.com/?p=38564 Upon issuing his final salvoes, denouncing an alleged coup d’état against him and calling for …

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Contact Center Employment Growth Set to Continue http://www.nearshoreamericas.com/contact-center-employment-growth-set-continue/ http://www.nearshoreamericas.com/contact-center-employment-growth-set-continue/#comments_39550 Tue, 02 Jun 2015 22:11:23 +0000 http://www.nearshoreamericas.com/?p=39550 The future looks bright for contact center agents in the US with positive employment growth …

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Mexican Government Still Preparing Roadmap to Develop Talented Human Capital http://www.nearshoreamericas.com/mexican-government-preparing-roadmap-develop-talented-human-capital/ http://www.nearshoreamericas.com/mexican-government-preparing-roadmap-develop-talented-human-capital/#comments_39989 Tue, 02 Jun 2015 21:29:37 +0000 http://www.nearshoreamericas.com/?p=39989 Although the Mexican Federal Government is aware of the potential benefits its investment in Information …

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Big Data: Relevant to the Contact Center? http://www.nearshoreamericas.com/big-data-relevant-contact-center/ http://www.nearshoreamericas.com/big-data-relevant-contact-center/#comments_40107 Tue, 02 Jun 2015 21:17:24 +0000 http://www.nearshoreamericas.com/?p=40107 If Jeff Weiner, the CEO of LinkedIn, believes that “Data really powers everything that we …

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Changes to the Global Economy Prompt Renegotiation of Outsourcing Contracts http://www.nearshoreamericas.com/global-economy-prompt-renegotiation-outsourcing-contracts/ http://www.nearshoreamericas.com/global-economy-prompt-renegotiation-outsourcing-contracts/#comments_40476 Tue, 02 Jun 2015 20:30:47 +0000 http://www.nearshoreamericas.com/?p=40476 There have been significant technological and economic developments over the last few years. Business operations …

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