Nearshore Americas | The New Axis of Outsourcing » NEXUS TV http://www.nearshoreamericas.com Experts in BPO, IT and Software in Latin America and the Caribbean Thu, 30 Apr 2015 17:47:54 +0000 en hourly 1 Video Review: Latin America Outsourcing CXOs Call for “Common Ground” http://www.nearshoreamericas.com/video-driving-outsourcing-results-finance-risk-compliance-obstacles/ http://www.nearshoreamericas.com/video-driving-outsourcing-results-finance-risk-compliance-obstacles/#comments Wed, 07 May 2014 03:42:52 +0000 http://www.nearshoreamericas.com/?p=39103 The keynote panel at Nexus 2014 saw four prominent CXOs discuss the best means of minimizing currency risk and engage in a rigorous debate on whether big companies will continue to dominate the IT outsourcing market in Latin America and the Caribbean. Moderated by Kevington Advisors CEO Toby Redshaw, the panel was comprised of Ankur Prakash, Vice President and COO ...

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The keynote panel at Nexus 2014 saw four prominent CXOs discuss the best means of minimizing currency risk and engage in a rigorous debate on whether big companies will continue to dominate the IT outsourcing market in Latin America and the Caribbean.

Moderated by Kevington Advisors CEO Toby Redshaw, the panel was comprised of Ankur Prakash, Vice President and COO for TCS Latin American Operations; Robin Shahani, Chief Procurement Officer at TD Ameritrade; and Jose Carlos Lopez Alvear, CFO for IT at Banamex.

CHECK OUT THE PANEL VIDEO 

Prakash advocated a joint-responsibility approach to risk reduction, while also avoiding more volatile markets. “You cannot have a situation where the financial risk is 100% taken by the buyer or 100% taken by the customer – we need to find a common ground,” Prakash said. “And for the win-win situation to continue and succeed we need to ensure that we abstain from choosing countries where hyper-inflation is a risk, like Venezuela, Argentina, etc.

Changing market conditions mean it is also important to constantly reassess your business plan, Shahani added: “I think people do the business case and then stick it in the cupboard with the contract and the problem with that of course is that three years ahead this business case may be underwater because the cost of living or inflation have gone a way that no one expected.”

Wage inflation can be as important a factor as currency fluctuation, Redshaw added. “While the wage inflation may not show up in the bills that you get and it may not aggravate the contract you’ve got, what will happen is you’ll get lower quality people and the program will get spread out because (your providers) are a business,” he explained.

The panelists disagreed over the future of the ITO market, with Prakash arguing that it will not be dominated by big companies: “If you look specifically at Latin America at least 80% of the workforce in the IT sector is working in companies which are not considered big companies.”

On the contrary, Shahani argued that smaller competitors will simply be bought out by bigger rivals: “I do think that the large players will continue to dominate. The reason for that is that we’re seeing an uptake in mergers and acquisitions activity … as smaller firms come up and become more and more viable, they will be targets for takeovers.”

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Global Services Geographic Sprint: South America http://www.nearshoreamericas.com/global-services-geographic-sprint-south-america/ http://www.nearshoreamericas.com/global-services-geographic-sprint-south-america/#comments Fri, 11 Apr 2014 18:50:10 +0000 http://www.nearshoreamericas.com/?p=38636 The editors at NSAM introduced “Geo Sprints” at Nexus ’14 – offering investment outlook data in four distinct regions of the Americas. First up: South America.      

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The editors at NSAM introduced “Geo Sprints” at Nexus ’14 – offering investment outlook data in four distinct regions of the Americas. First up: South America.

 

 

 

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Afinidad y Entendimiento para Cliente y Consumidor http://www.nearshoreamericas.com/afinidad-y-entendimiento-para-cliente-y-consumidor/ http://www.nearshoreamericas.com/afinidad-y-entendimiento-para-cliente-y-consumidor/#comments Tue, 17 Sep 2013 14:15:57 +0000 http://www.nearshoreamericas.com/?p=32677 Javier Chamorro de Pro-Nicaragua explica el potencial de Centroamérica como destino nearshore para firmas norteamericanas buscando invertir en la región.

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Javier Chamorro de Pro-Nicaragua explica el potencial de Centroamérica como destino nearshore para firmas norteamericanas buscando invertir en la región.

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The Leading Edge of Fraud Prevention in the Call Center http://www.nearshoreamericas.com/leading-edge-fraud-prevention-call-center/ http://www.nearshoreamericas.com/leading-edge-fraud-prevention-call-center/#comments Tue, 10 Sep 2013 13:21:43 +0000 http://www.nearshoreamericas.com/?p=32311 Passwords are so old school. Find out how Laurus is applying smarter security tools.

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Passwords are so old school. Find out how Laurus is applying smarter security tools.

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Latin America and India are Complimentary http://www.nearshoreamericas.com/tcs-latin-america-and-india-outsourcing-partners/ http://www.nearshoreamericas.com/tcs-latin-america-and-india-outsourcing-partners/#comments Tue, 27 Aug 2013 14:22:13 +0000 http://www.nearshoreamericas.com/?p=31968 Ankur Prakash of Tata Consultancy LatAm explains how Latin America and India, joined together, form the functional foundation of a true global delivery strategy. 

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Ankur Prakash of Tata Consultancy LatAm explains how Latin America and India, joined together, form the functional foundation of a true global delivery strategy. 

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What is Atento’s Positioning in the U.S.? http://www.nearshoreamericas.com/atentos-positioning/ http://www.nearshoreamericas.com/atentos-positioning/#comments Fri, 16 Aug 2013 13:47:40 +0000 http://www.nearshoreamericas.com/?p=31739 Atento is seizing a demographic trend that is confounding to other providers. 

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Atento is seizing a demographic trend that is confounding to other providers. 

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Belize Goes the “Extra Mile” http://www.nearshoreamericas.com/belize-outsourcing-services/ http://www.nearshoreamericas.com/belize-outsourcing-services/#comments Tue, 02 Jul 2013 20:40:33 +0000 http://www.nearshoreamericas.com/?p=28686 What’s wrong with working and playing in paradise? That’s what Beverly Burke of Beltraide asks investors to think about.

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What’s wrong with working and playing in paradise? That’s what Beverly Burke of Beltraide asks investors to think about.

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The Rationale for Outsourcing to Mexico http://www.nearshoreamericas.com/mexico-outsourcing-rationale/ http://www.nearshoreamericas.com/mexico-outsourcing-rationale/#comments Tue, 04 Jun 2013 21:29:10 +0000 http://www.nearshoreamericas.com/?p=27848 A close look at the economics and drivers of Nearshoring to Mexico, with Tom Taylor or Neoris and Alfredo Pacheco of Mexico IT

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A close look at the economics and drivers of Nearshoring to Mexico, with Tom Taylor or Neoris and Alfredo Pacheco of Mexico IT

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“The Desire is There” http://www.nearshoreamericas.com/video-human-capital-bpo-latin-america/ http://www.nearshoreamericas.com/video-human-capital-bpo-latin-america/#comments Tue, 28 May 2013 13:54:23 +0000 http://www.nearshoreamericas.com/?p=27574 The Human Capital component of Nearshoring from the view of an investor, entrepreneur, international banker and business chamber leader.

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The Human Capital component of Nearshoring from the view of an investor, entrepreneur, international banker and business chamber leader.

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How Do Nearshore Markets and Vendors Rate? http://www.nearshoreamericas.com/latin-america-bpo-maturity-27406/ http://www.nearshoreamericas.com/latin-america-bpo-maturity-27406/#comments Mon, 20 May 2013 23:04:26 +0000 http://www.nearshoreamericas.com/?p=27406 Executives from Humana, Riverwood Capital, Pace Harmon and AT Kearney debate the maturity of LATAM for BPO and shared services.  

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Executives from Humana, Riverwood Capital, Pace Harmon and AT Kearney debate the maturity of LATAM for BPO and shared services.

 

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