Taming the Aztec Tiger: Turning Mexico’s Economic Successes into a Win-Win for Global Sourcing
Mexico’s recently energized economy poses a strategic question for today’s business and technology services companies. Namely, should the sourcing community favor Mexico as a domestic market opportunity, or a offshore global delivery platform for back-office work, software develpopment and IT support services? The answer to that question is, unequivocally, yes on both fronts.
The Nieto Factor: A New Government Aims to Strengthen Mexico’s Global Value Proposition
With only three months in office, Mexico’s new administration has already drafted or enacted bold reforms across education, labor and industry.
Encouraged by stronger political support than was enjoyed by his predecessor, President Enrique Peña Nieto and his centrist Institutional Revolutionary Party (PRI) could also garner the support needed to make good on campaign promises. What are the potential outcomes of the new presidential leadership in Mexico and how might it influence sourcing investors and shared services operators?
Agile Pods: Agility, Maturity and Innovation
Over the last several years, a number of new technologies and related market trends, including mobility, cloud computing and software as a service, “gamification”, social media and “big data” have emerged, and are revolutionizing the way end-users interface with information technology, reshaping the business and competitive landscape for enterprises.
As these companies adjust their business models to adapt and benefit from these changes, they are increasingly seeking solutions that not only meet the rigorous engineering requirements of emerging technologies, but also engage the end-user in new and powerful ways. We believe that this dynamic is creating an attractive opportunity for technology service providers that have the engineering rigor, creative talent, and innovative culture to deliver these types of solutions.
Mobility is Supposed to Complement the Enterprise Not Disrupt
In a just-released white paper, Nearshore Americas examines the game-changing impacts of mobile computing in an increasingly networked world. The paper, authored by NSAM Research Director Luke Bujarski, studies the best models of mobility adoption, the challenges on the way to adoption and the solutions to deal with them all. Its findings: A successful mobile enterprise strategy requires foresight, planning and flexibility. Enterprises need to assure that their mobility initiatives are tightly aligned with the company’s product and services roadmap.
Going Global Mexico Investment Guide
By Luke Bujarski
Despite an uncertain global economy, Mexico’s outsourcing idustry is expected to grow by 10-15 percent this year, amounting to roughly USD $13 billion by year’s end. ITO will represent around 60 percent of this revenue. However, getting the proper project to the right region within Mexico requires a keen understanding of how the country and the regions within it compare on critical attributes such as wage levels, skills, infrastructure and security.
Among the key findings:
Despite hurdles, Mexico’s outsourcing industry is expected to grow in 2012.Key areas where Mexico can add value include multimedia web development, mobile application development, gaming, and software testing. Challenges for Mexico include conservative business attitudes, high telecommunications costs, and a potential shortage of skilled English-speaking personnel in key outsourcing locales such as Mexico City, Guadalajara, and Monterrey.
Jamaica BPO in Depth: Special Report Uncovers Potential for Specialized Services
By Jon Tonti
Jamaica has the largest English speaking population in the western hemisphere behind the United States and Canada totaling 2.7 million. What’s the best way to tap into this thriving population of English-speaking Jamaicans? That’s one of the key questions pursued in a new Nearshore Americas E-report – BPO Jamaica– that takes a fresh look at a country that both Gartner and A.T. Kearney say is a “market to watch in 2012.” BPO Jamaica stresses that companies like ACS/Xerox, Teleperformance, Convergys, VistaPrint, and Scotiabank are not in the Jamaican market for pure labor arbitrage, but are instead pushing into more sophisticated BPO, taking advantage of Jamaica’s human capital, the country’s “major strength,” and a strength that is now beginning to flourish in Kingston rather than solely Montego Bay.
Big Data: Big Challenge, Big Opportunity
By Sabina A. Schneider
Terabytes and even petabytes of unstructured data hold vital business information somewhere within – but sifting through a virtual haystack of skyscraper proportions requires new tools and new ideas. Even sophisticated relational systems can’t extract all the value from the massive collections of data maintained, and enlarged daily, by today’s organizations. New solutions are needed.
This white paper briefly summarizes the impending data overload and then describes how advanced platforms and processes can be used to build an effective, affordable information mining and analysis system. Find out how tools like Hadoop help businesses not only dig up the data they’re looking for but also discover what that data means.
Establishing Customer Contact Centers in Mexico and Latin America
By Jones Lang LaSalle
Locations in Mexico and Central America are seeing increasing levels of direct investment activity for customer contact operations. As the number of markets attempting to solicit investment in the customer support industry increases, it becomes more difﬁcult to decide on a location best able to meet corporate requirements.
This special report provides an overview of some of the more important considerations a company needs to consider when thinking about direct investment in the Nearshore region.
The Customer Support Landscape in Mexico and Central America
By Jones Lang LaSalle
The nearshoring of customer service operations is an increasingly important part of a global customer service delivery platform. Companies seeking low-cost, Spanish-English, or multilingual labor are discovering opportunities in Latin America, particularly Mexico and Central American nations such as Honduras and Costa Rica. The customer support industry is now widely distributed across nearly all major cities in the region.
This report provides a timely overview of customer service trends, crucial issues such as scale and sustainability, and foreign direct investment in the customer support industry.
Global Sourcing Trends 2011
By Nearshore Americas
The offshoring landscape is shifting. Changes in site-selection criteria, a growing appreciation of the value of proximity, and other factors are resulting in more IT projects landing in Latin America. This briefing is designed to serve as a quick update for CIOs and other professionals involved in IT outsourcing.