By Tarun George
As Americas-based outsourcing continues its strong emergence, more sourcing-minded U.S. firms are pulling out their checklists to figure out if it is smarter to send work to an existing provider or take an often more costly route by establishing their own captive center.
We checked in with David Kane, a Director in the Shared Services and Outsourcing Advisory Group at KPMG to help determine how companies can choose the right path. Kane delivered a presentation on this very topic at the Sourcing Interests Group (SIG) Forum in March. We asked him to expand on the points he discussed, as well as his own experiences of both the buy and build options.
Chile Lands a Major Shared Services Deal with UST Global
November 16th, 2009NEW YORK and SANTIAGO, Chile, Nov. 16 — GenShare, an affiliate of UST Global, has selected the Chile for its new global headquarters and IT services delivery center. UST and its partners evaluated seven Latin American countries before selecting Chile as the top location for the necessary talent pool and business environment to provide GenShare’s high-value IT services. GenShare plans to reach 1,000 employees in Chile by 2015.
“As we explored Latin American locations, Chile’s highly educated workforce, unparalleled business environment, advanced communications infrastructure and low operational cost made it a natural choice for a nearshore IT services delivery center for North America,” explained Arun Subramony, General Manager of GenShare. “Beyond that, however, we view Chile as the best gateway to Latin America and servicing other regions of the world. We are here because we believe Chile is poised to become a leading location for high-value offshored services.”
GenShare will leverage its …
