Nearshore Americas Video Archive
Site Study: Allied Contact Center and BPO
Driven by quality assurance, thorough agent training and client responsiveness, Allied Contact Center in Guatemala City defines its mission around not just providing services, but forging partnerships with customers.
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What Global Banks Expect from Sourcing Partners
Sourcing Domestic or Sourcing Foreign?
“Outsourcing Makes a Tremendous Amount of Sense”
How BPO is Influencing the Investment Boom in LATAM
Nearshore Nexus 2013: The Right Hemisphere at the Right Time
The Minister Interviews the Journalist
Video Site Visit: Laurus International in Santo Domingo
What will it take to double the size of the DR’s outsourcing workforce?
Panel: What Cloud Will Do to the LATAM Outsource Model
What Is the IT Sourcing Potential of the Dominican Republic?
How is the Brazil IT Brand Performing?
The Next Wave of Outsourcers: SMBs
The Tigers of Nearshore: Central America Markets Who Have the “Will to Win”
How Do LATAM Software Builders Stack Up Against Eastern Europe’s?
“Impact Sourcing”: A Smarter Way to Involve Women and Youth in Global Services
Is Brazil Headed for Higher Attrition and Increased Pricing?
How are Big Enterprises Evaluating the Cloud Option?
A Brazil CIO’s Disciplined Flight Plan
Brasscom’s Antonio Gil: Candid Talk on Unleashing Brazil’s IT Engine
How Competitive is Uruguay for Nearshore Services?
What is the Inter-America Development Bank Doing About BPO Labor in Latin America?
A Walking Tour of a BPO Operation in Medellin, Colombia
Getting Nearshore to Higher Ground: The Nexus Story
Medellin Scores “Big Win” for Big Data Agency
Neoris: Driving SAP Leadership
Why is Pharma Outsourcing on Fire?
Why Has IT Lost So Much Credibility Inside the Enterprise?
Special Report: The State of Shared Services in Latin America
A Closer Look at Capgemini’s Guatemala Operation
What’s the Secret to CINDE’s Success?
Serial Entrepreneur Barreto on Guadalajara’s Global Vision
The Mobile User Experience: Know Your Audience (Part Two)
The Mobile User Experience: One Chance to Get it Right (Part One)
Why is HP Ramping Up in Latin America?
Brazil vs. India: It’s a Whole Different Ballgame
¿Por qué los negocios globales eligen Costa Rica?
Nearshore Nexus 2012: Bigger, Bolder and Coming to Broadway
What is the Real Value of Brazil IT?
Why Brazil’s ‘Jeito’ has Value in the Workplace
A Brief History of the CIO’s Role in Outsourcing
Ray Wang on the Consumerization of IT
The Software Factory Model Doesn’t Work Anymore
Why Did Dell Services Set Up in Guadalajara?
Quality, Crime and Economics: Mexico, Brazil and Colombia
The Rules According to Rudderham
Mexico’s Competitiveness Built on Strong Tech Policy
Turning to Brazil for Managing Private Clouds
IBM Mexico’s Role as “Hinge” for Complex Global Services
Guadalajara’s Tech Generation
In Sourcing, Culture is Everything
Why Brazil? ThoughtWorks Sees Lots of Reasons
Adapting to a Lean Approach: Ci&T’s Story
Former Harris Interactive CIO Talks About His Entry into Nearshoring
Understanding the Mission of TCS in Latin America as Part of Global Delivery
Johnson and Johnson: Fully Engaged in Latin America
Mexico’s Massive Image Gap: College Students Say Americans Have it All Wrong
Ci&T Founder and CEO: Cesar Gon
What If My Enterprise is Reluctant to Outsource?
Come Together Right Now: LatAm Needs Cross-Region Cooperation
Where Did the Term “Nearshore” Come From Anyway?
How often should you visit your Nearshore provider?
Argentina Tech Minister Talks About a Secret He’s Not Proud Of
Answering the Rising Demand for Native Spanish Support
Nearshore Nexus Video Loop
Why is Guadalajara Such a Magnet for Global Tech Firms?
Where Does Latin America Fit into the Global Delivery Model?
Why Nearshore Agile Development Keeps Expanding
The Nearshore Community is Not Vocal Enough
Ecuador Aims to Double Size of IT Services Sector
The Coming M&A Wave: Tier Two ITO Firms to Get Swallowed in 2011
The New Colombia + Zemoga = Digital El Niño
Why Do So Many Outsourcing Deals Fail to Meet Expectations?
Is IT Offshoring Expanding or Shrinking?
Nearshore Country Branding Starts with Building Relations in the U.S.
Fueling ICT Sector is “Number One” Priority for Jamaica
Are Jamaicans Tech Savvy?
Site Visit: Inside the Fastest Growing Call Center in Jamaica
Scenes from Montego Bay
A Montego Bay Family Plantation Becomes A Window into a New Jamaica
Central America Needs a Strong and Unified Voice
What’s Inside the Executive Buyers Guide to Nearshore Outsourcing
BPO’s Impact on Building a Middle Class in Developing Countries
The Brazilian IT Services Showdown: Who Will Prevail?
Business Exchange at the Heart of Costa Rica Investment
Un punto de vista de expertos sobre “Cloud computing” y la subcontratación
What Costa Rica Has Going in It’s Favor
What’s the Difference Between Delivering IT Services from India vs. Brazil?
Atul Vashistha: How Does Brazil Rank in Attracting Investment?
Chinchilla Calls for Less Red Tape and More Technical Talent
Stream CEO Sets a New Course
Servicing Coca Cola Enterprises and International Paper
When Free Market Ideals Transform Latin America Nations
Guatemala Has a Good Answer When Stability Questions Arise
Brazil Outsourcing: Brasscom Targets Reducing Cost for Outsourcers
Guatemala Trade Official: Training is Crucial for BPO Growth
Tim Searcy of ATA: Nearshore Players Have Opportunity to Become Leaders Instead of Followers
BPO’s Impact on the Nearshore Middle Class and the Flaws of U.S. Protectionism
Site Study: Allied Contact Center and BPO
Guatemala City Executive Video Forum
The Number One Reason Why U.S. Companies Don’t Do Nearshoring
Site Study: Capgemini in Guatemala City
Interview: Peter Ryan, BPO Analyst at Datamonitor
