Mexico’s recently energized economy poses a strategic question for today’s business and technology services companies. Namely, should the sourcing community favor Mexico as a domestic market opportunity, or a offshore global delivery platform for back-office work, software develpopment and IT support services? The answer to that question is, unequivocally, yes on both fronts.
With only three months in office, Mexico’s new administration has already drafted or enacted bold reforms across education, labor and industry.
Encouraged by stronger political support than was enjoyed by his predecessor, President Enrique Peña Nieto and his centrist Institutional Revolutionary Party (PRI) could also garner the support needed to make good on campaign promises. What are the potential outcomes of the new presidential leadership in Mexico and how might it influence sourcing investors and shared services operators?
Is your company ready to establish an offshore operation? This move might be the right step at precisely the right time, or it could mean acting beyond your current capabilities. There are five stages of maturity, and knowing your company’s current stage is crucial to successfully engaging with an offshore software development company.
BY STAFF REPORT
Warburg Pincus LLC is selling a 25 percent stake in the Indian outsourcing firm WNS Holdings for about US$192 million.
Warburg Pincus had picked up a controlling stake in WNS from British Airways in 2002, but it reduced its stake gradually in the suceeding years. WNS said it doesn’t plan to offer any ADSs in the offering and won’t receive any proceeds from the sale.
BofA Merrill Lynch and Wells Fargo Securities are acting as joint book-running managers and Baird, William Blair and Janney Montgomery Scott are acting as co-managers for the offering.
“Assuming the overallotment option is exercised in full by the underwriters, Warburg Pincus will have no remaining shareholdings in WNS following the offering,” the BPO provider stated in a press release.
WNS offers a wide range of BPO services including finance and accounting, customer care, technology solutions, research and analytics and industry specific back office …
Over the last several years, a number of new technologies and related market trends, including mobility, cloud computing and software as a service, “gamification”, social media and “big data” have emerged, and are revolutionizing the way end-users interface with information technology, reshaping the business and competitive landscape for enterprises.
As these companies adjust their business models to adapt and benefit from these changes, they are increasingly seeking solutions that not only meet the rigorous engineering requirements of emerging technologies, but also engage the end-user in new and powerful ways. We believe that this dynamic is creating an attractive opportunity for technology service providers that have the engineering rigor, creative talent, and innovative culture to deliver these types of solutions.
By Clayton Browne
The contact center industry is starting to experiment with new business models and customer interaction methods which could profoundly change the way outsourcers delivery services to clients. The economic slowdown of the last few years actually accelerated this process, as contact centers discovered the potential of software-based data analytics to maintain their margins and deliver improved brand management. The fact is that transitioning to cloud-based operations, developing mobile customer service capabilities and implementing robust workforce optimization suites have all moved from the back burner to front and center in 2013.
Outsourcers investing in Latin America have benefited from favorable exchange rates, meaning that everything from labor to real estate has come at a significant discount when compared to the United States or Europe. But now low yields in mature economies have resulted in capital flowing into Latin America looking for a better return. Result: Strengthening currencies that are putting a crimp on exports.
BY STAFF REPORT
Telefonica has not disclosed how much money it paid, nor did it say the precise size of the stake it purchased. Ten-year-old Axismed has hundreds of medical professionals under its belt, and claims that it is caring 180,000 patients across Brazil.
For Axismed, a relationship with Telefonica gives access to the telecom company’s broad marketing network and sales resources. With this acquisition, analysts say, Telefonica gets a strong foothold in Latin America’s expanding e-health services market.
But the biggest beneficiary seems to be the Brazilian company because linking up with a telecom company helps Axismed better utilize mobile applications, video conferencing systems and biometric solutions.
Axismed says its customers include some of the leading healthcare operators and large private companies, and claims that its service has helped …
By Luke Bujarski
Despite an uncertain global economy, Mexico’s outsourcing idustry is expected to grow by 10-15 percent this year, amounting to roughly USD $13 billion by year’s end. ITO will represent around 60 percent of this revenue. However, getting the proper project to the right region within Mexico requires a keen understanding of how the country and the regions within it compare on critical attributes such as wage levels, skills, infrastructure and security.
Among the key findings:
Despite hurdles, Mexico’s outsourcing industry is expected to grow in 2012.Key areas where Mexico can add value include multimedia web development, mobile application development, gaming, and software testing. Challenges for Mexico include conservative business attitudes, high telecommunications costs, and a potential shortage of skilled English-speaking personnel in key outsourcing locales such as Mexico City, Guadalajara, and Monterrey.