Research and Analysis for the Next Generation of IT and BPO
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Digital Technology Supercluster Pouring $1.2 Billion into Canada Tech Projects
Grupo GTD Acquires Data Center from Major Retailer in Chile
Majority of Companies Concerned that Digital Talent Gap is Hindering Growth
Belatrix Software Settles in to New Mendoza Headquarters
Faces in the Crowd – Jorge Agnese
Santos 4040: The Heart of Contemporary Music and Theater in Buenos Aires
News Reel: Mexico Making Further Strides Toward Global Industry 4.0 Leadership
News Reel: Mexico “Cannot Replace the US Market” if NAFTA is Lost
News Reel: CANIETI President Announces Key Industry Objectives for 2018
Voyagers: Relocating to Jamaica Means Coming Home for UK Professional
Voyagers: Mexican Engineer Uproots his Life to Start Afresh with Amazon in Seattle
Guatemala Tech Voyager: Connecting to People is a High-Value Attribute, Even in IT
Mexico’s Naranya Hunts for Game Developers in China
Indian Outsourcing Firm Banishes Dress Code in Favor of Casual Wear
Will Miami Ever Gain Respectability as a High Tech Hub?
As Philippines Value Prop Sinks, Nearshore Steps Up, Says Atento Exec
Q&A: Sykes Exec Bullish about Brazil Presence as BPO Potential is Reinforced
Nearshore Site Selection is Now a Much Deeper Conversation Thanks to Trump
CEO View: Let’s Face It, Colombia and its Neighbors Have a Massive Problem
Accenture to Hire 1000 Technology Professionals in Brazil
Five Scenarios Where Insourcing Makes Better Sense Than Outsourcing
How to Adopt Enterprise Blockchain Without Falling Victim to the Hype
Natalie Gil provides a road map for the most practical and impactful route to blockchain adoption, and how to avoid the dangers of jumping on the hype train.
January 16, 2018
How Voice-Only BPOs Can Compete in 2018’s Customer Experience Environment
As customer experience demands evolve at a rapid pace, voice-only BPOs will need to make some big changes in order to stay relevant in the coming years.
January 9, 2018
Which Technologies Will Impact Latin American Telcos in 2018?
As 2017 comes to an end, Ignacio Perrone, Digital Transformation Research Manager at Frost and Sullivan, shares the key impacts that technology will have on Latin American telcos in 2018.
January 2, 2018
Is Your Service Contract Protecting Your Company? 9 Essential Clauses that Limit Fallout Damage
When it comes to your outsourcing service contract, getting these terms right is the best way to protect your company if things go awry.
December 19, 2017
Why is SoCal Still in the Dark About the Hi-Tech Ecosystem in Baja California?
Despite the growth of Baja California and the surrounding region as a hi-tech powerhouse, nobody in Southern California seems to be aware of it.
December 12, 2017
Status update from Jalisco: NAFTA Talks and Mexican Elections Causing Volatility
Jose Miguel Zozyacorrea explains how a mix of political and economic headwinds will very likely alter the face of business and FDI in Jalisco, Mexico.
December 5, 2017
A Comparison of Colombia’s Startup Hubs: Medellin vs. Bogota
Bogota’s large, segmented tech sector and Medellin’s international community are in close competition to become Colombia's most important startup hub.
November 28, 2017
5 Ways an Executive can Build Strong Partnerships from Outsourcing Projects
Grant Wickes outlines five things you can do as an executive to ensure your outsourcing project develops as a partnership relationship.
November 21, 2017
Are Latin American Contact Centers On A Mission Impossible To Do More With Less?
Latin American contact centers are under pressure to provide unique customer experience, efficiency, reduced costs, and automation. Mission Impossible?
November 14, 2017
How the Right Knowledge Management System can Improve Customer Experience
Mike Aoki breaks down some of the advantages for BPO clients and vendors when implementing a reliable knowledge management system for their agents.
November 7, 2017
Digital Mentality is The Biggest Challenge for Today’s Transformative Companies
Or, why the development of a digital mentality in the company culture is crucial for the long-term health of the digital transformation initiative.
October 31, 2017
How to Navigate Complicated Legal Issues in Vendor Management
Marty Stallone gives advice on how to best navigate and protect against the complicated legal issues associated with vendor management and relationships.
October 24, 2017