Research and Analysis for the Next Generation of IT and BPO
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Nearshore English Evolution
Jamaica Grapples with a Common Symptom of Growth: The Senior Management Gap
By Launching “CLX”, IBEX Aims to be a Different Kind of BPO
As Philippines Value Prop Sinks, Nearshore Steps Up, Says Atento Exec
7 Ways to Ensure Your Remote Software Development Teams Are Really Listening
M&A Checklist: 6 Critical Steps to Engaging Acquisition Targets
When Working with Local Media, are They Friend or Foe to BPO?
CEO View: Let’s Face It, Colombia and its Neighbors Have a Massive Problem
Accenture to Hire 1000 Technology Professionals in Brazil
Five Scenarios Where Insourcing Makes Better Sense Than Outsourcing
The Neighbourhood by Mario Vargas Llosa – Recommended Reads
Faces in the Crowd – Marcos Jimenez
Theresa May Apologizes for Windrush Blunder in the UK
Nearshore English Evolution
Nearshore English Evolution: Adept, Professional Workforce in Bolivia Lacks Platform to Shine
Nearshore English Evolution: Paraguay Nowhere Near Ready to Support Nearshore
Nearshore English Evolution: Clients Thrilled with Belize Talent, Despite Minor Dialect Issues
Central America on Course to Post 4.4% Growth in 2018: ECLAC
Miguel Diaz-Canel Succeeds Castro Dynasty as Cuban President
HCL Snaps up US Data Management Company Actian Corp
News Reel: Mexico Making Further Strides Toward Global Industry 4.0 Leadership
News Reel: Mexico “Cannot Replace the US Market” if NAFTA is Lost
News Reel: CANIETI President Announces Key Industry Objectives for 2018
Voyagers: Relocating to Jamaica Means Coming Home for UK Professional
Voyagers: Mexican Engineer Uproots his Life to Start Afresh with Amazon in Seattle
Guatemala Tech Voyager: Connecting to People is a High-Value Attribute, Even in IT
Mexico Is Positioned For IoT Supremacy, Despite Low Awareness Of Its Potential
Ignacio Perrone from Frost & Sullivan Latin America explains how Mexico, and the greater LatAm region, is on the cusp of IoT greatness, providing certain hurdles in awareness and understanding can be overcome.
April 24, 2018
Nearshore Contact Centers and Today’s Universe of More Complex Calls
Today's new wave of contact center developments is focusing heavily on self-service and automation, so nearshore vendors must look at new ways to deal with increasingly complex calls.
April 17, 2018
How to Develop Critical Innovation Competency for The Digital Age
Thomas Veeman from Conversari Global shares tips for developing a critical innovation competency in risk-averse Latin American workforces.
April 10, 2018
Defining The Role Of The ‘Next-Gen’ GBS Organization In The Automation Age
Dave Brown from KPMG explains why now is the time for the GBS organization to step up to support intelligent automation, and the many benefits and opportunities it can provide.
April 3, 2018
Some Thoughts on Humility: The Most Vital Human Competency in The Age of AI
Otto Acuna explains how human humility is an important step toward accepting the reality that artificial intelligence (AI) is here to help us and here to stay.
March 27, 2018
As Self-Service Booms, How Can Technology Keep Contact Center Agents Relevant?
The fusion of nearshore associate skills with decision-enabling technologies is difficult to ignore as self-service becomes more prolific in the industry.
March 13, 2018
Cultural Training Advice for Better Aligning Your Nearshore Service Teams
In order to narrow the regional culture gap, Tom Scott from Conversari offers up some unique cultural training advice that can be applied at nearshore customer service hubs.
March 6, 2018
Artificial Intelligence for Customer Experience: What Lies Beyond Chatbots
Maiara Munhoz, Senior Industry Analyst at Frost & Sullivan, sheds light on what AI really means, and how related technologies are outshining chatbots to create exceptional customer experience.
February 27, 2018
Asesoría & Co-Ejecución: La Nueva Consultoría Gerencial
Otto Acuna explica cómo un cambio importante en las expectativas de los grandes compradores de consultoría gerencial está dando forma a la industria.
February 6, 2018
Why A Properly Drafted Intellectual Property Clause is Essential for Nearshore Clients
Citing a recent IT services case, Gabriela Smith explains why having a clear intellectual property clause saved her client from disaster.
January 30, 2018
Cartagena de Indias: A Budding Startup Community on Colombia’s Coast
Cartagena is in the nascent stages of reinventing itself as a startup hub, driven by the efforts of determined entrepreneurs, but there are still uphill battles to face.
January 23, 2018
How to Adopt Enterprise Blockchain Without Falling Victim to the Hype
Natalie Gil provides a road map for the most practical and impactful route to blockchain adoption, and how to avoid the dangers of jumping on the hype train.
January 16, 2018