Research and Analysis for the Next Generation of IT and BPO
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Nearshore English Evolution
Jamaica Grapples with a Common Symptom of Growth: The Senior Management Gap
By Launching “CLX”, IBEX Aims to be a Different Kind of BPO
As Philippines Value Prop Sinks, Nearshore Steps Up, Says Atento Exec
7 Ways to Ensure Your Remote Software Development Teams Are Really Listening
M&A Checklist: 6 Critical Steps to Engaging Acquisition Targets
When Working with Local Media, are They Friend or Foe to BPO?
CEO View: Let’s Face It, Colombia and its Neighbors Have a Massive Problem
Accenture to Hire 1000 Technology Professionals in Brazil
Five Scenarios Where Insourcing Makes Better Sense Than Outsourcing
Marriott Reopening Luxury Retreat in Puerto Rico After Maria Cleanup
Copa Airlines Launches Flights from Panama to Barbados
Laboratoria Opens New Training Center in Guadalajara, Mexico
Nearshore English Evolution
Nearshore English Evolution: Adept, Professional Workforce in Bolivia Lacks Platform to Shine
Nearshore English Evolution: Paraguay Nowhere Near Ready to Support Nearshore
Nearshore English Evolution: Clients Thrilled with Belize Talent, Despite Minor Dialect Issues
AI Startup Ojo Labs Raises $20.5 Million in VC Funding
Logicalis to Aquire Chilean IT Services Rival Coasin Group for $20 Million
Infosys to Establish U.S. Education Center in Indianapolis
Interviews and Insights From the Show Floor at Outsource2Jamaica
Roll Video: Buy-Side Clients Highlight Main Challenges of Chatbot & RPA Adoption
News Reel: Mexico Making Further Strides Toward Global Industry 4.0 Leadership
Argentina to Silicon Valley: An “Extraordinary” Journey to US Residency
Voyagers: Relocating to Jamaica Means Coming Home for UK Professional
Voyagers: Mexican Engineer Uproots his Life to Start Afresh with Amazon in Seattle
Asesoría & Co-Ejecución: La Nueva Consultoría Gerencial
Otto Acuna explica cómo un cambio importante en las expectativas de los grandes compradores de consultoría gerencial está dando forma a la industria.
February 6, 2018
Why A Properly Drafted Intellectual Property Clause is Essential for Nearshore Clients
Citing a recent IT services case, Gabriela Smith explains why having a clear intellectual property clause saved her client from disaster.
January 30, 2018
Cartagena de Indias: A Budding Startup Community on Colombia’s Coast
Cartagena is in the nascent stages of reinventing itself as a startup hub, driven by the efforts of determined entrepreneurs, but there are still uphill battles to face.
January 23, 2018
How to Adopt Enterprise Blockchain Without Falling Victim to the Hype
Natalie Gil provides a road map for the most practical and impactful route to blockchain adoption, and how to avoid the dangers of jumping on the hype train.
January 16, 2018
How Voice-Only BPOs Can Compete in 2018’s Customer Experience Environment
As customer experience demands evolve at a rapid pace, voice-only BPOs will need to make some big changes in order to stay relevant in the coming years.
January 9, 2018
Which Technologies Will Impact Latin American Telcos in 2018?
As 2017 comes to an end, Ignacio Perrone, Digital Transformation Research Manager at Frost and Sullivan, shares the key impacts that technology will have on Latin American telcos in 2018.
January 2, 2018
Is Your Service Contract Protecting Your Company? 9 Essential Clauses that Limit Fallout Damage
When it comes to your outsourcing service contract, getting these terms right is the best way to protect your company if things go awry.
December 19, 2017
Why is SoCal Still in the Dark About the Hi-Tech Ecosystem in Baja California?
Despite the growth of Baja California and the surrounding region as a hi-tech powerhouse, nobody in Southern California seems to be aware of it.
December 12, 2017
Status update from Jalisco: NAFTA Talks and Mexican Elections Causing Volatility
Jose Miguel Zozyacorrea explains how a mix of political and economic headwinds will very likely alter the face of business and FDI in Jalisco, Mexico.
December 5, 2017
A Comparison of Colombia’s Startup Hubs: Medellin vs. Bogota
Bogota’s large, segmented tech sector and Medellin’s international community are in close competition to become Colombia's most important startup hub.
November 28, 2017
5 Ways an Executive can Build Strong Partnerships from Outsourcing Projects
Grant Wickes outlines five things you can do as an executive to ensure your outsourcing project develops as a partnership relationship.
November 21, 2017
Are Latin American Contact Centers On A Mission Impossible To Do More With Less?
Latin American contact centers are under pressure to provide unique customer experience, efficiency, reduced costs, and automation. Mission Impossible?
November 14, 2017