Comments for Nearshore Americas | The New Axis of Outsourcing http://www.nearshoreamericas.com Experts in BPO, IT and Software in Latin America and the Caribbean Tue, 21 Apr 2015 16:26:52 +0000 hourly 1 Comment on Titanic Hero’s Eco-Resort in Belize Aims to ‘Heal the Island’ by Elise Martinez http://www.nearshoreamericas.com/titanic-hero-dicaprio-build-ecoresort-belize/#comment-80370 Tue, 21 Apr 2015 16:26:52 +0000 http://www.nearshoreamericas.com/?p=44669#comment-80370 I agree completely! And, here in Costa Rica, when I try to eplain cisterns for water storage they look at me like I’m crazy…locals and expats alike.

And how is a 68 room hotel “eco friendly?”

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Comment on The High Price of ‘Citizenship by Investment’ in the Caribbean by Edna Hodges http://www.nearshoreamericas.com/citizenship-investment-programs-caribbean-fdi/#comment-79926 Sat, 18 Apr 2015 16:00:29 +0000 http://www.nearshoreamericas.com/?p=41077#comment-79926 I bought property in Belize and plan to build and live there. I was wondering if there is a way to gain citizenship sooner than 5 years..

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Comment on Multi-Channel Complexity Poses Challenges For Proactive Contact With Customers by Jim http://www.nearshoreamericas.com/proactive-customer-contact-work/#comment-79516 Thu, 16 Apr 2015 08:46:06 +0000 http://www.nearshoreamericas.com/?p=44345#comment-79516 I always go by the customer centric policy of putting the customer first. It means more than just putting a customer first, however. It means investing time in finding out who they are and how to reach them. How? Reducing time in customer – agent interactions by means of self-service, improve customer contact points by means of a multi-channel feedback system (this enables you to reach out at the right time to provide pre-sale and post-sale support).

Unfortunately, multi-channel often means “complexity” and “time drain”, but it shouldn’t mean that. It may be a sign to explore a right software solution, or an approach that makes use of more automation. Mobile engagement is one of many channels that should be embraced by forward-thinking customers!

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Comment on Titanic Hero’s Eco-Resort in Belize Aims to ‘Heal the Island’ by André Lopez http://www.nearshoreamericas.com/titanic-hero-dicaprio-build-ecoresort-belize/#comment-79200 Tue, 14 Apr 2015 00:04:10 +0000 http://www.nearshoreamericas.com/?p=44669#comment-79200 Well, I’m delighted to see someone wanting to build an ecologically friendly resort. About 16 years ago I built, as far as I know, the only ecologically responsible house in Belize—-a 2,000 square foot Rammed Earth home. The wall are 18 inches thick and we used only 23 bags of cement to build the house. On the hottest days in Belize our house is 15 to 20 degrees cooler than the outside ambient temperature. We have four ceiling fans and our house is more comfortable than any house with AC.

Everyone who looks at my house thinks it’s pure cement because we have left the exterior walls natural—-the interior wall have been plastered and the walls look like any modern house. The building
cost is about one third the cost of cement-block house of similar quality—-and still Belizeans, Ex-Pats, and others prefer to build with cement-block. I don’t understand how people think.

André Lopez

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Comment on Four LatAm-Caribbean Dances You’ve Probably Never Heard Of by Bianca Wright http://www.nearshoreamericas.com/sensual-latamcaribbean-dances-heard/#comment-77168 Wed, 01 Apr 2015 08:33:46 +0000 http://www.nearshoreamericas.com/?p=44269#comment-77168 We will definitely need to do a follow-up piece exploring more dances from this rich, cultural region.

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Comment on Four LatAm-Caribbean Dances You’ve Probably Never Heard Of by Loren http://www.nearshoreamericas.com/sensual-latamcaribbean-dances-heard/#comment-77118 Tue, 31 Mar 2015 23:21:37 +0000 http://www.nearshoreamericas.com/?p=44269#comment-77118 You left out a big one! How could you forget Champeta from Colombia’s north coast? Arguably, Són from Cuba, Perico Ripiáo from the Dominican Republic, and even Dembow / Perreo from Puerto Rico also merit inclusion.

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Comment on Q&A: New Arvato Executive Names Brazil as Hot Spot for F&A BPO by Rebecca Robinson http://www.nearshoreamericas.com/qa-arvato-capitalize-brazils-labor-pool-expand-fa-service/#comment-76982 Tue, 31 Mar 2015 04:27:42 +0000 http://www.nearshoreamericas.com/?p=44223#comment-76982 Sorry that article includes Edmond but here is the original – he wasn’t named yet at this point. http://gizmodo.com/5859025/microsoft-exec-accused-of-a-really-really-awful-remark-about-japan

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Comment on Q&A: New Arvato Executive Names Brazil as Hot Spot for F&A BPO by Rebecca Robinson http://www.nearshoreamericas.com/qa-arvato-capitalize-brazils-labor-pool-expand-fa-service/#comment-76981 Tue, 31 Mar 2015 04:24:58 +0000 http://www.nearshoreamericas.com/?p=44223#comment-76981 I find it ironic that Edmond O’Brien is doing business internationally, as he was the focus and on the losing end of a big Microsoft trial last year, where he made inappropriate comments about Japan and the IRA, according to court documents. He used to go by the name Eddie – now calls himself Edmond. Ridiculous http://www.lawyersandsettlements.com/articles/texas-employment-labor-law/Microsoft-verdict-19779.html#.VRofuCb3anM

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Comment on Lima Tops Air Travel Destinations in Latin America and the Caribbean by Enrique http://www.nearshoreamericas.com/top-5-air-travel-destinations-latin-america-caribbean/#comment-75793 Wed, 25 Mar 2015 15:10:50 +0000 http://www.nearshoreamericas.com/?p=44245#comment-75793 This is very surprising. So surprising that I went to the original report, and indeed, Lima is the airport that received the highest number of foreign visitors per year (followed by #2 Mexico City, and #3 Sao Paulo). I suppose the key word is “foreign”, so I suppose the % of foreign travelers arriving to Lima’s airport is incredibly high, because the Mexico City and Sao Paulo airport are much bigger, but perhaps the traffic is mostly Mexican and Brazilian travelers. I would have thought that airports like Rio de Janeiro or Cancun receive more international travelers than Lima, but apparently not. You learn something new every day, I guess.

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Comment on Jamaican Government, BPO Sector to Fight Imposition of WTO Tax Proposal by Bianca Wright http://www.nearshoreamericas.com/wto-pushes-bpo-tax-jamaica-jamaican-government-bpo-sector-push/#comment-74349 Wed, 18 Mar 2015 15:25:20 +0000 http://www.nearshoreamericas.com/?p=44148#comment-74349 Reply from Loren Moss: I am not an expert on Jamaica’s parliament, but I imagine that any member of parliament, whether belonging to the ruling party or not, may float a paper, proposal, or bill. I don’t think it is nefarious at all for the WTO to negotiate trade policy, including any special trade advantages offered. That is partly why they exist. If the commenter takes that as nefarious, he or she has that perogative, but the article does not take a position on good or ill intentions on the WTO’s part. Jamaican officials themselves told NSAM that the origin of the proposal was the World Trade Organization and we take them at their word.

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