Global BPO giant Convergys is reportedly gearing up to add 200 people to its payroll in Costa Rica, from where it provides customer service and tech support to wide-ranging customers in Europe and Americas.
“We are happy to continue offering more bilingual positions in this country,” said Jason Brown, Convergys Vice President for Latin America, according to Costa Rican newspapers.
Convergys has been present in Costa Rica since 2009, but its operation grew substantially soon after it acquired Stream Global services in early 2014.
Stream had in fact left the Central American country two years prior to the acquisition, citing the rising cost of labor, but Convergys went on expanding, adding nearly 1,000 employees in 2014 alone. A year later, it hired another 500 employees.
Today, as many as 2,000 people are working for Convergys in Costa Rica, providing service in English, Portuguese and Spanish. Analysts say Convergys has about 10 clients in Costa Rica, the majority of whom are in retail, medical, telecommunications, networking and financial industries.
“Thanks to the high quality and professionalism standards that the company operates under, and the commitment of our employees, more and more companies recognize our leadership in the industry,” Brown added.
Elsewhere in Latin America, Convergys runs delivery centers in Colombia, Nicaragua, Honduras, El Salvador, and the Dominican Republic.
The global services industry has been the biggest generator of jobs for Costa Rica, with CINDE, the country’s investment promotion agency, saying that foreign multinationals, particularly those in the services industry, generated 35,000 new jobs in the past few years.
Services exports from Costa Rica alone have grown five fold since 2000, reaching US$4.59 billion in 2016.