Convergys Officially Welcomed to Bogota (See Our Photos)
October 21st, 2011NSAM Staff Report
Colombian President Juan Manuel Santos was joined by Dr. Diego Molano, Minister of Information Technologies and Communications, Convergys Senior Vice President of Operations Christine Timmins Barry and other dignitaries to officially welcome Convergys to the Colombian capital, Bogota, at a special dedication conference yesterday.
The Bogota center began operating in January 2011 and employs 850 bilingual agents who service incoming calls for an international telecommunications client by phone, web-chat, SMS and email. Convergys plans to increase the number of staff to 1,000 by the end of the year, and eventually reach 5,000 positions, and expand the offering to include customer service, technical support, help desk, back office, and IVR support to a diverse portfolio of Convergys clients and their customers.
“The opening of this facility in Bogota demonstrates Convergys’ commitment to Colombia and to our employees here for the outstanding work they perform every day,” said Timmins Barry. “This beautiful city boasts a highly educated bilingual population ideally suited to ensuring Convergys continues to meet our global clients’ current and future need for superior technical and customer support. We are very pleased to be a member of this vibrant community.” However, continual development of bilingual talent is needed in order to meet the rising demand. See photos below
Jorge Robledo, Vice President of Operations in Latin American Operations, Convergys; Christine Timmins Senior Vice President, Global Operations, Convergys; Juan Manuel Santos, President of the Republic of Colombia; Diego Molano, Minister of Informatin Technology and Communications
Juan Manuel Santos, President of the Republic of Colombia; Diego Molano, Minister of Information Technolgy and Communications, Reverend Camilo Bernal, Director, SENA
Juan Manuel Santos, President of the Republic of Colombia; Jorge Robledo, Vice President of Latin American Operations, Convergys; Christine Timmins Senior Vice President, Global Operations, Convergys; Diego Molano, Minister of Information Technology and Communications
Jorge Robledo, Vice President of Latin American, Convergys
I am happy to be a new hire for Convergys in Colombia.