US BPO provider Datamark has inaugurated another contact center in Mexico, representing its second major expansion south of the border this year.
Located in the northwestern city of Chihuahua, the bilingual call center will support language interpretation and other business services for Datamark’s global clients.
Datamark has attributed the expansion to a service contract with what it calls “one of the largest over-the-phone language interpretation service providers in the world”.
The BPO provider had cited a similar client in May 2017 when it increased its headcount from 40 to 500 in nearby Juárez, where its first Mexican call center was established in early 2015.
“Chihuahua City is a great hub of commerce, a well-known touristic and cultural destination, and has an excellent, highly educated workforce,” said Bill Randag, President at Datamark.
The Chihuahua center is already up and running, but the company has not yet disclosed the amount of people working there. Company officials say they would scale up over the next 12 to 15 months, creating more opportunities for English-Spanish interpreters.
Datamark started off as a provider of manual data entry services in 1989 and now offers a string of back office services, including digital mailroom and mail center management, document processing, and document management, in addition to call center services.
The El Paso, Texas-based firm runs two delivery centers in India, in addition to Mexico and the United States.