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BPO’s Impact on Building a Middle Class in Developing Countries


Stability matters: Javier Chamorro Executive Director of PRONicaragua explains why foreign investment into BPO and call centers transforms the economic environment of emerging countries and reduces poverty.


About Kirk Laughlin

Kirk Laughlin is an award-winning editor and subject expert in information technology and offshore BPO/ contact center strategies.

One comment

  1. יהושע - Josué Selva

    From what I heard, people in Nicaragua for BPS and Call centers are making U$500 a month. Where the monthly budget for some one working in these fields is:

    Rent for 1 bedroom apartment U$150
    Groceries U$150
    Public transportation U$50
    Utilities (hidro, water, phone, cable and internet) U$50
    Laundry $15
    Used clothing: $25
    Other (university, movie, dine out or personal purchase) U$60
    TOTAL: U$500

    It would be nicer to adjust it to at least for an extra U$100 (for U$600 a month) for some one supposedly to be a "middle class"; a poor person in Nicaragua does not make enough living to pay for English studies in order to work at these places, only middle class and up can.

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