Jamaican professional services firm ItelBPO Smart Solutions has unveiled a mega office campus in Montego Bay, continuing its five-year streak of expansion.
Besides workstations, the campus, inaugurated by the country’s Prime Minister Andrew Holness, also features a gym, nurses’ station, and a ‘chill room’ for the staff to refresh. There are also plans to develop a 6,000-square-foot dining hall and child care facilities.
One of the success stories of the Jamaican outsourcing industry, ItelBPO’s workforce has grown substantially in the past five years, from a mere dozen workers to more than a thousand today.
“We’ve been on a journey defined by purpose as we wanted to fill a gap in the market and bring something new to the BPO space,” said the company’s Founder and CEO Yoni Epstein.
ItelBPO started off with a small call center in Jamaica’s Montego Bay Free Zone in 2012, and then expanded to the country’s capital Kingston. A year or so later, it established a delivery center in Freeport, Bahamas. Now the company boasts an office in the US city of Tampa (Florida) as well.
Its biggest expansion came in 2013 when it won numerous clients in a variety of industries, including telecoms, online retail, utilities, and health insurance.
These days it is offering an integrated suite of services, including inbound/outbound customer engagement, sales, booking, web chat & social media coordination, Google PPC management, quality assurance, and payment services.
In a press release, the company stated that it is optimistic about maintaining the current growth rate by acquiring new clients, particularly in North America, and offering more services to the existing clients.
Interestingly, it is hoping to double the size of its workforce over the next 18 months and employ as many as 5,000 people globally in the next five years.