“Laurus International is the first call center opened by the President of the Dominican Republic and it is an honor to welcome Dr. Leonel Fernandez, to our building today” commented Rudy Ganna, President and CEO of Laurus International, when the company inaugurated its state‐of‐the‐art call center facility in downtown Santo Domingo at the end of March. “We are eager to show our facilities, which features technology, security, productivity tools and employee amenities never before implemented in the call center industry. We also want to highlight our longstanding and deep commitment to expanding trade in the DR and creating careers for Dominicans that provide the highest level of comfort and care to our employees,” concluded Ganna.
The opening of its latest facility is part of a three year expansion plan in the DR to serve its rapidly growing demand for nearshore contact center and BPO services. Laurus International was founded in 2007 and currently employs 850 people in the Dominican Republic. Laurus provides customer care & technical support services for both “Inbound” and “Outbound” programs to Fortune 500 companies in US. Areas of specialization include sales, technical support, health care, financial services and customer care.