POWER 50 2013: THE REAL OPERATORS
The Official List of Most Influential Executives in Nearshore Outsourcing
It is often said that outsourcing is a people business. And in this newly released 2013 Nearshore Americas Power 50 ranking, we see first-hand that the people inside the ‘war room’ of the Nearshore business community are hard-working, ambitious and focused, almost obsessively, on operational excellence. In other words, the Nearshore industry didn’t get to where it is today by accident.Success in outsourcing requires tremendous attention to detail. Requirements have to be filled. Clients have to be reassured. And high-performing professionals need to be hired, retained and rewarded. Cities and countries need to be educated on the enriching opportunities of outsourcing, and policies have to be built to make the whole system perform at a level that is unfettered and fluid.All these things happen because real people devote big parts of their lives to make the Nearshore a reliable place to do business. They also continue to win business and influence
the direction of deals amid intense competition from national and international rivals.We congratulate the winners of this, the third annual Power 50 Ranking. We especially salute the top ten finishers, who have achieved noteworthy milestones in the short history of Nearshore outsourcing. We hope their exemplary work continues, and we hope that all the winners recognize their impact on an industry that is still finding its way, and still calls for leadership and vision.
- The Editors at Nearshore Americas
Editor’s Note: It should be noted that the Power 50 is entirely based on nominations from you, the reader. We rely on the ‘eyes and ears’ of the community to inform us. If you feel key executives are ‘missing’ from the list, then make it a priority to participate and make your nomination next time. We hope for maximum engagement and count on readers to participate!
EVP and Chief Operating Officer, Latin America
During the last year, TCS – which now employs more than 12,000 professionals in Latin America – has made remarkable strides in a host of Latin America countries by scoring new customers wins in mining, media, government and financial services. Ankur remains tightly focused on continuous improvement and raising TCS to new performance levels as it marks more than ten years of doing business in the Nearshore.
- Tata Consultancy Services
- Base of Operations – Miami
Head of Operations for Capgemini BPO Latin America
Chief of Trade and Investment, Inter-American Development Bank
Blanca is also a widely admired executive for her honest, straight-forward business approach. She also has been on the Board of Directors for Walmart Mexico since 2006, and serves as a board member for several universities and nonprofit organizations.
He was a key figure in lobbying for creation of “Plano Maior” (the Big Plan), which committed US$250 million toward job skills development, public-private partnerships, and incentives for technology start-ups. Gil works to promote the excellence and innovative capacity of the Brazilian IT industry by coordinating with the National Council for Economic and Social Development, linked to the Office of the President, and of the Competitiveness Council for the ICT Sector.
Senior Partner, MVD Consulting
Founder & CEO Zemoga
ATUL VASHISTHA CHAIRMAN
CEO NEO Group
Atul has long been an visible advocate of Latin American outsourcing. Atul's direct, 'no-nonsense' advice for trade/investment promotion groups is especially valued for a young industry.
Santiago Pinzon Galan
Executive Director, ANDI
A driving force behind Colombia’s big gains is Santiago Pinzon Galan. In his role at the country’s business chamber(ANDI), Galan helps fight for pro-industry policies and create a conducive climate for foreign outsourcers.
Chief Globalization Officer, Softtek
Beni is the kind of person the Nearshore community seeks inspiration from. He is the architect of Softtek's expansion strategy, including the 2004 acquisition of General Electric's captive center in Mexico and the 2005 joint venture with Caixa Galicia.
Sergio (who most recently accepted a position with Apex Brasil) is one of the hardest working and most-traveled executives in the Neasrhore industry, tirelessly focused on articulating the opportunities to advance client requirements through innovative delivery in Brazil.
CEO at Unosquare
Mike has been the driving force behind creation of the two-year old Nearshore Executive Alliance (NEA). Mike has also has also focused on building his Unosquare team with high-energy software engineers and consultants.
CEO, Neoris Inc
Claudio Muruzabal is visionary who is on an endless hunt for new ideas, technology and different ways of doing things. He never believes in common approach, so he has made sure that Neoris adopts an uncommon approach to IT consulting.
Principal at Hickey & Associates, LLC
Ann is a former senior executive with Sitel and now independent advisor. She is relentless in her pursuit of helping clients find the smartest place to establish BPO operations in the region.
Lead Analyst, Ovum
Peter possess a wide-ranging understanding of Latin America BPO, and has the uncanny ability of spotting new trends before they become visibly apparent. His analysis is widely regarded.
Founder, KM2 Solutions
Under David’s leadership, KM² has grown into one of the most technologically advanced contact center providers in the Americas. David drove expansion into San Pedro Sula, Honduras, during the last two years.
Julia Santos has been instrumental in advocating that Latin America and Caribbean countries develop more formidable value propositions. She has also advocated that the Nearshore market fully leverage its cultural strengths in winning business from North American clients.
Regional VP and Head, Nearshore Operations-Latam TCS
Rajeev has been a central player in devising operational strategies for TCS in the region. He has been particularly focused on developing a strong and competent labor pool across the region, and has been a major champion for the Nearshore model.
Javier Peña Capobianco
Sectretary General, LATAM Service Exporters
Javier means business. He has successfully encouraged many LatAm countries to boost infrastructure and capitalize on the growing demand for exporting services. His effort to promote trade in the nearshore region has won him recognition from the WTO.
CEO at Island Outsourcers
Epstein wears two influential hats - as leader of an emerging BPO operation (Island Outsourcers) and, during the last year, as founder member and chairman of the newly formed Business Process Industry Association of Jamaica.
Christian Celis Lister
Guatemala Center Director en Capgemini BPO
When the French technology giant Capgemini launched its BPO unit in Guatemala, all it had were two clients and a few dozen employees. Today the firm has more than 12 clients and well over 700 employees. Lister has been instrumental in this growth.
Exec. Vice President & Partner at Arledge Partners
Jeff’s expertise in site selection and assessing the availability labor pools in the region, has earned Jeff distinction as one of the highest performing site selectors in the Nearshore market today.
VP Marketing and Communications, Softtek
Always an astute observer of global IT and technology trends, Alex has been a steady, consistent performer for Softtek and a insightful voice in interpreting the outcomes and impact of new technologies on the services sector.
CEO of Ci&T
Over the years, Cesar has worked relentlessly to help make Brazil software exports elegant, lean and reliable. It is also under his leadership that Ci&T has made important inroads into China’s technology market.
CEO at Belatrix Software
Luis possesses tremendous knowledge and experience in the information technology sector, and has become an inspiration and role model for the Argentinean ITO industry. He has cultivated easily one of the most capable teams of software engineers in the region.
CEO at BRQ
With more than 40,000 employees, the company Benjamin founded now competes with some of the world’s most advanced IT services firms. BRQ, which has 11 development centers in major cities across Brazil as well as New York City, earned US$215 million last year.
CEO Grupo Karims
If one man were to be singled out as the ‘father’ of Honduras-based BPO, it would be Yusuf Amdani. His vision lead to creation of Altia Business Park in San Pedro Sula - and this is not just any business park, by the way. It is arguably one of the finest anywhere in the Americas.
CEO, Mexico IT
Alfredo is an astute observer of our industry, and is deeply aware of the potential of Nearshoring. A gifted communicator, Alfredo carefully builds alliances and influences critical policies in Mexico.
CEO, Computer Generated Solution (CGS)
Phil is a businessperson by nature, and for him ‘failure is not an option’. He is a source of inspiration for young entrepreneurs, leveraging his own experience of managing managing a firm with 400 employees when he was just 20-years-old.
Anupam is often on the vanguard of the next wave of Nearshoring. He is currently advising the Haitian government on how build the foundation for an outsourcing sector.
Adolfo Cruz Luthmer
CEO and Owner of Proximity Costa Rica
Adolfo knows Costa Rica outsourcing inside and out. He has played an exemplary role at the Project Management Institute, where members numbers have increased seven fold during the time of his participation.
CEO, Laurus International
Ganna, who heads up the progressive Laurus contact center ops in Santo Domingo, earlier won a government contract to automate collection of taxes in tourism. The ticket- system he built saved the government $40 million in tax revenue.
Advisor at ProBarranquilla
Karina is one of the hardest-working investment promotions professionals in Latin America - and the results of this work is seen with the continued stream of commitments from BPO providers setting up in this coastal Colombian city.
Founder, Grupo ASSA
Federico is a Latin American outsourcing veteran. He founded Grupo ASSA in 1992 in Buenos Aires and later expanded its footprint throughout the region. He is a long-time advocate of the nearshore concept, stressing that there is plenty of talent to go around.
Head of PSL’s International Business Division
Alex has been instrumental in persuading the Colombian government to enact pro-industry laws, particularly for the high-tech sector. He has also been very engaged in the successful ‘One Laptop, One Child’ movement in Medellin.
Entrepreneur and Executive, CTO at Globant
As chief technologist, Guilbert has fostered a culture of innovation and puts a lot of effort in creating the right setting for employees to soar - including providing the tools to create imaginative and elegant software.
President, Novadios S.A.
People thought Matias might be bit crazy when he risked his own money, four years ago, to launch Novadios, the first legal outsourcing company of its kind in Latin America. Today clients include giants like Yahoo!, Sykes Enterprises and MGM Resorts International.
CEO at Clienting Group S.A.
Fernando has skillfully drummed up support for the nearshoring sector in countries in a range of countries including Perú, Chile, Colombia, Bolivia, Ecuador and Uruguay. His book on direct marking is ‘a user’s manual’ for many a number of LatAm outsourcers.
Managing Partner - Think Solutions
When it comes to negotiating BPO deals, Tony is one of the best. He has particular experience working with major clients from the U.S., Latin America, Europe and Asia. His leadership continues to be felt in countries like Mexico.
Guy E. Fort
President of Fortel Contact Center & BPO
Guy founded the Peruvian Contact Center Association (Apecco) with just three members, today Apecco has more than 26 firms on its board and the names include the likes of Aegis and Transcom. He is a leading advisor to the Peruvian government.
CEO at Making Sense
Cesar, one of the most active owners in the Neasrhore, has put significant energy into working with universities to generate new technology talent. Cesar is not only an entrepreneur and business owner but also a skilled software developer.
VSI Nearshore Outsourcing
Esteban is one of the most prominent champions of outsourcing to the Barranquilla area of Colombia. VSI Academy, an institution Esteban helped create, trains potential employees in technology as well as in English.
Manuel Muñoz Rodriguez
Global Business Director - BPO – Carvajal Tecnología y Servicios (Assenda)
Manuel is the brain behind the Colombia’s “smart cities’ initiative, conceived to bridge human capital with technologies. Manuel regularly advises the Colombian government on how to better promote growth in outsourcing.
From co-founding Tech Ventures to playing a key leadership role with Hildebrando in the past, Daniel has been on the forefront of driving Mexico’s outsourcing expansion.
Executive Vice President at Teleperformance
Mark Pfeiffer hold a global marketing role at Teleperformance, yet his influence continues to be felt in the Americas’ region, which has emerged as a strategic region for Teleperformance. Mark’s has a special interest in social impact.
CEO & Founder of MVM
Elkin sits as a director on several technology company boards in Colombia, providing key guidance on how to excel in the global marketplace. He has also been instrumental in convincing government leaders in Medellin to focus more aggressively on building a skilled labor force.
Jose Antonio Fechio
President at Algar Tecnologia
Jose has doubled annual revenue at Algar during the last four years and has been an active participant in the creation of the “Greater Brazil Plan,” a program designed to developed 12,000 skilled labors for the IT industry.
Thank you to the Judges of the Power 50 2013
The Official List of Most Influential Executives in Nearshore Outsourcing
- Gordana Stojkovic, a consultant with the Economic Commission for Latin America and the Caribbean
- Eric Hochstein, Founder, Highstone Associates
- Luis Ojeda, head of Deloitte’s Latin America Service Delivery Transformation Practice
- Juan Ruiz Coronado, Senior Vice President at Citibank
- Kirk Laughlin, Nearshore Americas