Caribbean Outsourcing
Caribbean Outsourcing
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Nexus 2015: Workforce Availability and Risk Concerns are Driving BPO and Customer Care Location Strategy
When it comes to deciding where in Latin America to outsource to, finding a low-risk environment …
By Duncan Tucker -
Teleperformance’s Move into Guyana will Bolster the Market but Don’t Expect Other Major Players to Follow
Global outsourcing provider Teleperformance has announced that it is opening a customer care facility in …
By Duncan Tucker -
Everest Surprised by Strength and Size of Central America Contact Center Market
The Central American and Caribbean contact center services market is comprised of 80,000 to 90,000 …
By Duncan Tucker -
COUNTRY PROFILE: St. Lucia Has Quality Talent But Falls Short in Crucial Areas
The Caribbean nation of Saint Lucia has proven a profitable location and the source of …
By Duncan Tucker -
Hinduja Global Solutions to Open Second Delivery Center in Jamaica
Hinduja Global Solutions (HGS) is preparing to launch another delivery center in the Jamaican city …
By Narayan Ammachchi -
Opposition Candidate Browne Wins Antigua & Barbuda Election
After 10 years in power, Prime Minister Baldwin Spencer and his United Progressive Party (UPP) …
By Duncan Tucker -
Latin America’s Growing Air Travel Market Creates Opportunity for Outsourcers
As airlines seek to make their operations as efficient and profitable as possible, they are …
By Duncan Tucker -
Case for Puerto Rico BPO Investment Grows Stronger With Infosys Arrival
As an unincorporated U.S. territory, Puerto Rico is a very different nearshore option from most …
By Duncan Tucker -
Video Review: Latin America Outsourcing CXOs Call for “Common Ground”
The keynote panel at Nexus 2014 saw four prominent CXOs discuss the best means of …
By Duncan Tucker -
Slideshow: The Best Shots from Nexus 2014
From the keynote speech through the debates and networking sessions it was a pleasure to …
By Duncan Tucker -
An Analyst’s First-Hand Interpretation of Guyana as BPO Upstart
A small, often overlooked nation situated in South America, Guyana is the only English-speaking country …
By Duncan Tucker -
Nearshore Americas Releases Second-Generation Mobile App
Nearshore Americas has released a second-generation app that enables users to receive the latest news, …
By Duncan Tucker