Former U.S ambassador to Mexico, Antonio Garza, talks to Nearshore Americas about the need to champion closer collaboration, what a modern border can and should look like, and what all this means for the tech sectors in both countries.
In the latest episode of podcast series Nearshore Cafe, AT Kearney's Johan Gott talks robotics, social impact outsourcing and what the Global Services Index means for the nearshore. He also explains why India should be concerned about the implications of robotic process automation.
Prof Ravi Pendse of Brown University explains the technology automation landscape, the need for career security rather than job security, and why human contact is still valuable in the tenth episode of the Nearshore Cafe podcast series.
Mexico is increasingly being recognized as a tech hub for nearshore activities, but its own use of technology in industry is not on par with the developed world, according to Andy Kieffer, Founder of Agave Lab Ventures. Kieffer talks to Nearshore Cafe about Mexico's tech start-up economy, the promise of disruption, and the challenges facing the IT industry.
With increasing debate on rising minimum wages making political headlines, Nearshore Americas' Managing Director Kirk Laughlin talked to Alorica CEO Andy Lee about why increasing wages are a good thing, how Alorica creates "insanely great customer experiences" and the future of nearshore.
The need to train and upscale BPO/ ITO is increasing as demand for higher level skills grows. Listen to the latest episode of Nearshore Cafe for a discussion of Teleperformance University's MBA-style programme that seeks to train up the next generation of leaders.
The National Labor Relations Board has changed the definition of joint employer and under the new ruling clients who outsource may find themselves responsible for their vendors' employees. Prof Michael Green discusses the implications of this ruling in the latest episode of Nearshore Cafe.
Stephen Little, CIO of Xerox, discusses the ins and outs of cloud services and outsourcing, and details how Xerox has approached the outsourcing of their global HR program to cloud, in the latest episode of the Nearshore Café podcast series.
In a special panel session focused on women in IT in Latin America, ThoughtWorks CTO Dr Rebecca Parsons, Ilana Milkes, Founder of WorldTechMakers, and Viviana Perez, Recruitment Specialist at ThoughtWorks Ecuador, discuss the realities of being a woman in IT, how Latin America is addressing the need to encourage more women to enter into IT, and the challenges involved in making it happen.
In this latest episode of Nearshore Cafe, SiriusXM's Michael Moore discusses what he looks for in a vendor and in new geographies as well as his view on the current state of the nearshore. He explains the strategy he has adopted for these vendor partnerships and emphasises the importance of a measured growth rate in new geographies.