Doing business in Latin America is not a lightweight undertaking: Get help from trusted experts

Establishing new offshore outsourcing operations, creating successful, long-term relationships with IT and BPO suppliers and developing smarter strategies to capitalize on the advantages offered in Latin America and the Caribbean are often complex undertakings. In our many years of operating in the outsourcing space, we have learned what strategies work and what strategies fail – and have a team of experts available to guide your decision-making. The pursuit of successful partnerships is even more complex for investors who are looking to build a nearshore operations base that can endure macroeconomic volatility and technological change over time. Through utilization of a comprehensive, proprietary storehouse of data, deep and influential relationships in the region and backgrounds steeped in the ‘real world’ of doing business in Latin America, we provide customized advisory, research and data-supported services to ensure you have well-grounded justification for your next business decision. We analyze raw and proprietary data for actionable insights, conduct interviews and surveys in Spanish or English, and resolve discrepancies between macro indicators and on-the-ground realities.

Finally, unlike high-priced, entrenched consulting firms, we offer services that are designed to be economical and tightly focused on your core, get-the-job-done, objectives.


We can help with:

  • Analysis to undercover real operational costs in 26 leading markets of the Nearshore
  • Site analysis, discovery and selection for new captive and delivery center operations
  • Current wage and salary data for a range of job software/IT and BPO job classifications and skill sets
  • Cautions, hazards and personal-safety risks within specific Nearshore markets
  • Partnering with the right Latin America software/ IT, call center, knowledge process and back office suppliers
  • Establishing connections with well-positioned, in-country contacts, including legal and government agencies
  • Managing your visit: Expert guidance on who to talk to and what to see during on-the-ground familiarization activities
  • GAP analysis, assessments and market condition research
  • Reinforcing higher-performance and better outcomes for investment and trade promotion agencies
  • Country and tech cluster positioning: Identifying and capitalizing on niche Nearshore services
  • Mergers and acquisitions: Targeted strategies to capture immediate market presence

Reach us today to find out more: 

Our team leaders:


Kirk Laughlin

Managing Director

Kirk Laughlin is an experienced advisor and subject expert in information technology and offshore BPO/IT business strategies. He is the founder and Managing Director of Nearshore Americas and is also founder and principal of Next Coast Media, a group that includes Nearshore Americas’ sister organizations Customer Experience Report and Nearshore Nexus, an annual, executive level conference.

Laughlin is one of the foremost thought-leaders on global services investment in the Western Hemisphere. He speaks regularly at conferences throughout the Americas and consults with corporate ‘buy-side’ executives, vendor organizations and country leaders in developing and executing strategic objectives. He has developed especially sharp insights into the prevailing labor market conditions across the region.

He has been a guest speaker at over twenty-five conferences in Latin America and the Caribbean, including forums in Brazil, Costa Rica, Peru, Guyana, Chile, Argentina, Jamaica, Mexico, Colombia, Antigua, Belize, Nicaragua and the United States. He previously served as VP and Managing Director at Ziff Davis Enterprise.

Sean Goforth

Research Director

Based in Raleigh, North Carolina, Sean Goforth is a research analyst with over ten years of practical experience in Latin America. In May 2015, Goforth became Research Director at Nearshore Americas, a role that sees him carry out data mining and in-depth investigations of key Latin American ICT markets.

Goforth has been a contributing analyst at Wikistrat, a geostrategic crowdsourced consultancy, and he also previously taught world politics and international political economy at Coastal Carolina University in Conway, SC. He was also a contributing editor for Mexico Today. Goforth also contributed reports to the Foreign Policy Association, and he was a regular contributor to World Politics Review and the National Interest. His articles have appeared in the New York Times and the London Telegraph, among other outlets. In 2011, he published Axis of Unity: Venezuela, Iran & the Threat to America (Potomac Books).

Goforth is a graduate of the University of North Carolina-Chapel Hill and the School of Foreign Service at Georgetown University.


Gabriel Rozman

Senior Consulting Advisor

Based in Uruguay, Gabriel Rozman is Nearshore Americas’ Senior Consulting Advisor and the former President of Tata Consultancy Services Iberoamerica. He is also the founder of Tokai Ventures, an early-stage investor in Latin American companies with a global reach.

From 2002 until 2012, Rozman was in charge of TCS’ operations in Latin America, Spain and Portugal, the Middle East, Africa, Russia and Eastern Europe. As part of the company’s executive leadership team, he was responsible for leading its strategy to enter new markets and other strategic corporate initiatives.

Before joining TCS, Rozman served as a consultant and executive for firms Ernst & Young, Softtek, and McKinsey. Rozman is a member of the Americas Council and serves on several boards, including the Uruguay American Chamber, CTT Education and Hoyts General Cinema Uruguay. He is also a board member of ACCION International, a microfinance NGO.