Slideshow: Canada’s Largest Companies Brace for Big Change at Sourcing Decisions 2018

As market dynamics insist on greater transformation, Canada comes to terms with its cautious character during a spirited Sourcing Decisions conference, held last week in Toronto.

Sourcing Decisions 2018

Compared to many of its country peers around the world, Canada lags in adoption of intelligence-rich solutions for the enterprise – and that fact helped spur some lively, probing discussions during the second annual Sourcing Decisions 2018 held in Toronto last week.

Robotics process automation, in particular, became one of the most debated and analyzed topics during the conference, attracting over 100 attendees – comprised largely of senior IT, procurement and sourcing pros from Canada’s leading financial institutions. “I got in trouble last year for saying BPO is dead. It is not actually dead, but its changing radically,” said Guy Kirkwood, Chief Evangelist at UIPath, one of the world’s fastest-growing RPA firms. Discussions on a major IT transformation at Toronto’s Pearson International Airport, powerful new CX-enhancing technologies, a Chatbot demo by Nearshore Delivery Solutions, and an eye-opening breakdown of Canada’s approaching labor challenge among skilled workers, all won praise from attendees.

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  • Sourcing Decisions 2018 attracted over 100 delegates, including most of the major banks and financial institutes in Canada.
  • guy kirkwood sourcing decisions 2018
    With his keynote address, Guy Kirkwood, Chief Evangelist at UiPath, set the tone for the day, explaining that digital transformation begins with properly understanding the specific benefits of RPA. Guy's vision is that we can expect "one robot per employee" once mainstream adoption occurs.
  • TD Bank chatbot solutions team chatting with leaders at Nearshore Delivery Solutions of Mexico
  • Sourcing Decisions 2018
    Michael Burt, Director, Economic Trends at The Conference Board of Canada, focused his talk on the fallout from a rising minimum wage in Ontario and other parts of Canada, and how this is impacting professional-class employment in the country.
  • Sourcing Decisions 2018
    Moderated by Fabiano Rosa, Director, PwC, Canada Advisor (left), the Automating The Enterprise panel reveled to the audience what is actually working with automation and what challenges still need to be solved.
  • Wendy Shlensky, Analyst & Adviser Relations at HGS, Sanja Todorovic Director, BPO Outsourcing and Vendor Management at TELUS, and Tae Moon, Digital Banking - Artificial Intelligence/ChatBot at TD Bank, highlight the challenges of driving CX innovation in a digital world.
  • Sourcing Decisions 2018

 

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