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BPO
Jamaica Grapples with a Common Symptom of Growth: The Senior Management Gap
By Launching “CLX”, IBEX Aims to be a Different Kind of BPO
As Philippines Value Prop Sinks, Nearshore Steps Up, Says Atento Exec
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Corporate Coaching
7 Ways to Ensure Your Remote Software Development Teams Are Really Listening
M&A Checklist: 6 Critical Steps to Engaging Acquisition Targets
When Working with Local Media, are They Friend or Foe to BPO?
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IT Services
CEO View: Let’s Face It, Colombia and its Neighbors Have a Massive Problem
Accenture to Hire 1000 Technology Professionals in Brazil
Five Scenarios Where Insourcing Makes Better Sense Than Outsourcing
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Microposts
Slum World TV: A Window into Residents’ Lives in Buenos Aires’ Slums
Flying Fish: A True Barbados Delicacy
The Neighbourhood by Mario Vargas Llosa – Recommended Reads
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Nearshore English Evolution
Nearshore English Evolution: Adept, Professional Workforce in Bolivia Lacks Platform to Shine
Nearshore English Evolution: Paraguay Nowhere Near Ready to Support Nearshore
Nearshore English Evolution: Clients Thrilled with Belize Talent, Despite Minor Dialect Issues
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News Briefs
US Tech Giants Gained Lion’s Share of Approved H1B Visas in 2017
Majority of Global Businesses Still Vastly Underutilizing IoT: Study
India’s Interglobe Technologies Comes to Nearshore
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Video
News Reel: Mexico Making Further Strides Toward Global Industry 4.0 Leadership
News Reel: Mexico “Cannot Replace the US Market” if NAFTA is Lost
News Reel: CANIETI President Announces Key Industry Objectives for 2018
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Voyagers
Voyagers: Relocating to Jamaica Means Coming Home for UK Professional
Voyagers: Mexican Engineer Uproots his Life to Start Afresh with Amazon in Seattle
Guatemala Tech Voyager: Connecting to People is a High-Value Attribute, Even in IT
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Analysis
Commentary
Research
Webinars
Nexus 2018
South America
South America
HP Abandons Medellin Global Center and Has No One to Blame But Itself
With triumphant platitudes and self-congratulatory praise, Hewlett-Packard made history by opening a US$14 million global …
By
Staff Report
June 11, 2015
Report: Bolivia’s Telecoms Market is Fastest Growing in Latin America
Although relatively small in size, Bolivia is the fastest growing telecom market in all of …
By
Narayan Ammachchi
June 10, 2015
Accenture to Hire 1000 Technology Professionals in Brazil
Accenture is expanding its delivery center in Recife, Brazil, adding 1,000 positions, with the outsourcing …
By
Narayan Ammachchi
June 10, 2015
Two Decades of BPO Evolution: ‘We’ve Come a Long Way, Baby!’
I have seen many changes in the outsourcing industry during the past two decades since my first …
By
Loren Moss
June 3, 2015
English Skills are a Foundation for Success in Barranquilla
Is it possible for a native Spanish-speaker go from speaking very basic English to advanced …
By
Patrick Haller
June 3, 2015
Shared Services – the Next IT Evolution
Latin American businesses implementing shared services centers are seeing significant benefits, such as lower costs; …
By
Norberto Gaona
June 2, 2015
Mexico City is Most Youthful Latin American City: Report
Mexico City, Santiago and Rio De Janeiro are the most youthful cities in Latin America, …
By
Narayan Ammachchi
June 1, 2015
Despite Challenges, Convergys Vows to Continue Expanding in Colombia
Convergys plans to add 350 new employees to its workforce in Colombia, as the global call …
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Narayan Ammachchi
May 28, 2015
ECLAC Urges Regional Governments to Diversify Exports to China
The Economic Commission for Latin America and the Caribbean (ECLAC) has urged regional governments to …
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Narayan Ammachchi
May 27, 2015
Teleperformance to Offer Dutch-Language Customer Care from Suriname
Teleperformance is preparing to launch a delivery center in Suriname’s capital Paramaribo, from which the …
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Narayan Ammachchi
May 26, 2015
Teleperformance to Offer Dutch-Language Customer Care from Suriname
Teleperformance is preparing to launch a delivery center in Suriname’s capital Paramaribo, from which the …
By
Narayan Ammachchi
May 26, 2015
Automation and Client Demands Drive Evolving BPO Skill Sets
By Duncan Tucker As clients grow more demanding and technological advances facilitate the onset of …
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Duncan Tucker
May 20, 2015
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