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      • BPO
          • Senior management jamaica bpoJamaica Grapples with a Common Symptom of Growth: The Senior Management Gap
          • bob dechant ibexBy Launching “CLX”, IBEX Aims to be a Different Kind of BPO
          • philippines call centerAs Philippines Value Prop Sinks, Nearshore Steps Up, Says Atento Exec
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      • Corporate Coaching
          • remote software development teams listening skills7 Ways to Ensure Your Remote Software Development Teams Are Really Listening
          • acquisition tipsM&A Checklist: 6 Critical Steps to Engaging Acquisition Targets
          • local media vintageWhen Working with Local Media, are They Friend or Foe to BPO?
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      • IT Services
          • Jorge Aramburo ColombiaCEO View: Let’s Face It, Colombia and its Neighbors Have a Massive Problem
          • Логотип-AccentureAccenture to Hire 1000 Technology Professionals in Brazil
          • arnold-cropFive Scenarios Where Insourcing Makes Better Sense Than Outsourcing
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      • Microposts
          • slum world tvSlum World TV: A Window into Residents’ Lives in Buenos Aires’ Slums
          • barbados flying fishFlying Fish: A True Barbados Delicacy
          • Mario Vargas Llosa the neighborhoodThe Neighbourhood by Mario Vargas Llosa – Recommended Reads
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      • Nearshore English Evolution
          • boliviaNearshore English Evolution: Adept, Professional Workforce in Bolivia Lacks Platform to Shine
          • paraguay studentsNearshore English Evolution: Paraguay Nowhere Near Ready to Support Nearshore
          • belize englishNearshore English Evolution: Clients Thrilled with Belize Talent, Despite Minor Dialect Issues
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      • News Briefs
          • h-1b visaUS Tech Giants Gained Lion’s Share of Approved H1B Visas in 2017
          • IoTMajority of Global Businesses Still Vastly Underutilizing IoT: Study
          • Interglobe technologiesIndia’s Interglobe Technologies Comes to Nearshore
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      • Video
          • lagunes industry 4.0News Reel: Mexico Making Further Strides Toward Global Industry 4.0 Leadership
          • Nafta video canieti eventNews Reel: Mexico “Cannot Replace the US Market” if NAFTA is Lost
          • canieti Mario de la cruz video featuredNews Reel: CANIETI President Announces Key Industry Objectives for 2018
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      • Voyagers
          • natalie smith jamaicaVoyagers: Relocating to Jamaica Means Coming Home for UK Professional
          • isidro featured amazon web servicesVoyagers: Mexican Engineer Uproots his Life to Start Afresh with Amazon in Seattle
          • karl rottmannGuatemala Tech Voyager: Connecting to People is a High-Value Attribute, Even in IT
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South America

South America
  • HP Abandons Medellin Global Center and Has No One to Blame But Itself

    With triumphant platitudes and self-congratulatory praise, Hewlett-Packard made history by opening a US$14 million global …
    By Staff Report June 11, 2015
  • Report: Bolivia’s Telecoms Market is Fastest Growing in Latin America

    Although relatively small in size, Bolivia is the fastest growing telecom market in all of …
    By Narayan Ammachchi June 10, 2015
  • Accenture to Hire 1000 Technology Professionals in Brazil

    Accenture is expanding its delivery center in Recife, Brazil, adding 1,000 positions, with the outsourcing …
    By Narayan Ammachchi June 10, 2015
  • Two Decades of BPO Evolution: ‘We’ve Come a Long Way, Baby!’

    I have seen many changes in the outsourcing industry during the past two decades since my first …
    By Loren Moss June 3, 2015
  • English Skills are a Foundation for Success in Barranquilla

    Is it possible for a native Spanish-speaker go from speaking very basic English to advanced …
    By Patrick Haller June 3, 2015
  • Shared Services – the Next IT Evolution

    Latin American businesses implementing shared services centers are seeing significant benefits, such as lower costs; …
    By Norberto Gaona June 2, 2015
  • Mexico City is Most Youthful Latin American City: Report

    Mexico City, Santiago and Rio De Janeiro are the most youthful cities in Latin America, …
    By Narayan Ammachchi June 1, 2015
  • Despite Challenges, Convergys Vows to Continue Expanding in Colombia

    Convergys plans to add 350 new employees to its workforce in Colombia, as the global call …
    By Narayan Ammachchi May 28, 2015
  • ECLAC Urges Regional Governments to Diversify Exports to China

    The Economic Commission for Latin America and the Caribbean (ECLAC) has urged regional governments to …
    By Narayan Ammachchi May 27, 2015
  • Teleperformance to Offer Dutch-Language Customer Care from Suriname

    Teleperformance is preparing to launch a delivery center in Suriname’s capital Paramaribo, from which the …
    By Narayan Ammachchi May 26, 2015
  • Teleperformance to Offer Dutch-Language Customer Care from Suriname

    Teleperformance is preparing to launch a delivery center in Suriname’s capital Paramaribo, from which the …
    By Narayan Ammachchi May 26, 2015
  • Automation and Client Demands Drive Evolving BPO Skill Sets

    By Duncan Tucker As clients grow more demanding and technological advances facilitate the onset of …
    By Duncan Tucker May 20, 2015
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