U.S. BPO firm StarTek has launched a delivery center in Tegucigalpa, becoming the first foreign outsourcer to set up office in the violence-hit Honduran capital. This is StartTek’s second delivery center in the Central American country, the other being in San Pedro Sula.
StarTek employs about 1,300 people in San Pedro Sula, but has not disclosed how many agents that it will hire for its call center in Tegucigalpa.
“The addition of another center in Honduras was driven by client demand,” said Chad Carlson, StarTek’s president and chief executive officer. “The market in Tegucigalpa is great for our business with a highly educated labor pool.”
Denver-based StarTek offers customer-care service to several global firms, most of whom are telecom service providers. The outsourcer says it anticipates Tegucigalpa to be another great location for the company in Honduras.
Tegucigalpa is the capital city of Honduras and the country’s largest city. With a population nearing 1.3 million, the city is home to twelve institutions of higher education.
“We are opening global and digital opportunities here in the capital of Honduras. StarTek, by opening its doors here, will provide opportunities for thousands of our youth,” said Juan Diego Zelaya, executive director of INFOP in Honduras.
StarTek’s call center in San Pedro Sula is in Grupo Karim’s’ Altia Business Park, a state-of-the-art facility popular with foreign outsourcing firms. StarTek says it has a similar partnership with Grupo Karim’s in Tegucigalpa, although it it unclear if Grupo Karim’s is planning another business park there.
“The site is open now and hiring contact center agents. Applicants must be comfortable working on a computer and talking on the phone,” says the company’s press release.
StarTek has recently expanded in the United States as well, launching a call center and promising to create more than 600 jobs in South Carolina’s Myrtle Beach area.